Operations Manager

Operations Manager

In today's cyber threat landscape, protection starts with people. At Proofpoint, that simple truth fuels our passion for protecting users, the data they create, and the systems they rely on from a uniquely people-centric perspective.

And we are just as passionate about finding the right people to help us in that mission. When you join Proofpoint, you are helping to :

• Build and enhance our proven security platform
• Blend innovation and speed in a constantly evolving cloud environment
• Analyze new threats and offer deep insight through data-driven intel
• Collaborate with customers to help solve their toughest security challenges

We are devoted to helping our customers protect their greatest assets and biggest security risk : their people. That is why we are a leader in next-generation cybersecurityand why more than half of the Fortune 100 trust us as a security partner.

We are seeking a highly organized and data-driven Operations Manager to support and optimize the performance of our Technical Account Management (TAM) organization. The ideal candidate will partner closely with TAM leadership and cross-functional teams to drive operational excellence, improve internal processes, streamline tooling, and ensure our TAMs can deliver world-class support to our customers.

This role is a critical and plays a key role in scaling the TAM organization through analytics, process optimization, and program management.

Your day-to-day will include :

Develop and implement operational strategies to support TAM business goals and customer outcomes.

Identify inefficiencies in TAM workflows and lead initiatives to streamline processes, reduce friction, and improve scalability.

Manage and optimize tools used by the TAM team (e.g., CRM, ticketing systems, customer success platforms).

Develop dashboards and reports to provide insights into TAM performance, account health, and program ROI.

Act as a bridge between TAMs and other departments (Sales, Support, Product, Engineering) to ensure alignment on customer priorities.

Lead strategic initiatives to enhance TAM programs, onboarding, training, and enablement.

What you bring to the team :

Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We are a customer-focused and driven-to-win organization with leading-edge productsand many exciting reasons to join our team. We believe in hiring the best, the brightest and cultivating a culture of collaboration and appreciation.

We are a diverse, multinational company with opportunities in all functions, and leaders that welcome candidates from all walks of life. Apply today and explore your future #LifeAtPFPT.

Our Culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives.