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Helpdesk Technician (Senior)
Helpdesk Technician (Senior)Belay Technologies • Howard County, Maryland, USA
Helpdesk Technician (Senior)

Helpdesk Technician (Senior)

Belay Technologies • Howard County, Maryland, USA
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Belay Technologies has been voted Baltimore Business Journals (BBJ) Best Places to Work 2019 runner up in 2020 and a finalist in 2021!

Belay Technologies is seeking aHelpdesk Technician to join our intel team. The Help Desk Supportis primarily responsible for the administration of the help desk and help desk ticketing system including administration and maintenance of the IT asset register.

Candidates should have the following qualifications :

  • TS / SCI with polygraph is required
  • High school / GED with nine (9) years of experience
  • Equivalent education and experience :

Associate degree and seven (7) years of experience

Candidates are desired to have the following skills :

Responsibilities include but are not limited to the following :

  • Installing hardware and software for the network.
  • Administration of the help desk and help desk ticketing system.
  • Administration and maintenance of the IT asset register.
  • Keeping systems operating efficiently by performing any necessary upgrades and repairs.
  • Planning a strategy to maintain system security on the computers and the network as a whole.
  • Assigning and updating security permissions for the system network.
  • Training or directing users on the correct use of software and hardware within the system.
  • Performing problem-solving tasks when alerted by a user or monitoring system.
  • Experience with computers and mobile devices
  • General computer troubleshooting experience.
  • Resourcefulness and problem-solving aptitude.
  • Excellent communication skills.
  • Perks and Benefits :

  • 8 weeks paid leave - 4 weeks of personal leave 3 Yay! days take off on your birthday11 paid holidays and optional leave up to 6 days through Belays volunteer program
  • 10% matching in 401(k) contributions vested on day one
  • $5000 annual training / tuition
  • Student Loan Repayment Program
  • 100% company-funded HSA
  • Rich medical coverage (100% coinsurance)
  • Dental coverage including orthodontia
  • Up to $420000 in life insurance premiums 100% company funded
  • Amazon Prime gym reimbursement monthly lunches games and prizes
  • Pet adoption program generous referral bonus program fun events and more!
  • At Belay we are committed to creating an environment where you can thrive both professionally and personally. We believe in transparency and fairness in compensation. Several factors influence final salary including but not limited to geographic location Federal Government contract labor categories and contract wage rates relevant prior work experience education specific skills and competencies and certifications. Belay offers a competitive total compensation package that includes benefits and perks a flexible work-life balance and career development.

    Salary Range : $114000 to $200000

    Belay Technologies is a certified Service-Disabled Veteran-Owned Small Business located in Columbia Maryland (Baltimore / Washington area). Belay Technologies specializes in systems automation and full stack development. Belay Technologies provides leading technology and engineering solutions to the DoD as well as state-of-the-art commercial products. We hire software engineers web designers test engineers systems engineers systems administrators database engineers and other tech services. We are an Equal Opportunity Employer. Employment decisions are made without regard to race color religion national origin gender sexual orientation gender identity age physical or mental disability genetic factors military / veteran status or other characteristics protected by law.

    Key words : Full Clearance Fort Meade SDVOSB Service-Disabled Veteran-Owned Small Business DoD full scope.

    Required Experience :

    Senior IC

    Key Skills

    Computer Hardware,Mac Os,Active Directory,VMware,ConnectWise,HP Service Manager,Microsoft Windows Server,Mobile Devices,Windows,Help Desk,Operating Systems,Remedy

    Employment Type : Full-Time

    Experience : years

    Vacancy : 1

    Monthly Salary Salary : 114000 - 200000

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    Helpdesk Technician • Howard County, Maryland, USA

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