Operations Lead

Description

Operations Lead

Our Vision : To become the leading Home Décor retailer.

Our Mission : Enable everyone to affordably make their house a home.

Job Summary :

The Operations Lead (OL) oversees store processes and supports an active selling culture by ensuring that all aspects are maintained to documented company standards designed to drive sales. The OL provides expertise in all operation processes including opening closing training and delegation of tasks while always demonstrating a culture of ethical conduct safety and compliance.

Key Roles & Responsibilities :

• The Operations Lead performs all store opening closing and Front-End processes ensuring accurate and timely execution and operational readiness providing troubleshooting team management conditioning and housekeeping while ensuring building assets and team member security.
• The OL coordinates directly with the Operations Managerto maximize staffing effectiveness that supports traffic sales and the customer experience including compliance with Company timekeeping policies meeting labor model standards customer interaction standards and business metrics.
• The OL participates in Task Management by planning / executing the daily / weekly zone workloadand assigning tasks to deliver on store department sales goals guest engagement etc. and ensures all tasks are completed in an efficient and timely manner.
• The Operations Lead supports the store team in the areas of customer satisfaction inventory control / shrink safety loss prevention expense control and customer experience so the store will operate effectively and profitably.
• The OL Drives productivity by training coaching planning monitoring and appraising results.
• The Operations Lead leverages daily interactions and team huddles to communicate and teach / train topics that support the customer experience.
• The operations Lead participates in all freight processes for incoming freight and / or transitions The OL processes freight and stocks including down stocking and end cap maintenance while maintaining a neat clean organized store.
• All other duties are based on business needs.
• Open Availability (nights and weekends)

Qualifications & Competencies :

Key Skills

Administrative Skills,Facilities Management,Biotechnology,Creative Production,Design And Estimation,Architecture

Employment Type : Full-Time

Experience : years

Vacancy : 1