Contract Helpdesk / IT Systems Engineer

SimplexAustin, TX, US

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Job Description

This is a 3 month contract on-site role based in Austin, TX, with offices in Central Austin.

We’re looking for a polished, service-minded IT Systems Engineer to lead in-office support at our Austin HQ while delivering high-touch, high-reliability support for our executive team.

You’ll be responsible for ensuring a seamless experience across devices, AV systems, collaboration tools, and SaaS platforms. From onboarding new team members to running executive all-hands meetings without a hitch, you’ll be the local face of IT—proactive, calm under pressure, and committed to operational excellence.

This hybrid role blends hands-on technical systems work (primarily macOS and SaaS tools like Google Workspace, Jamf, Okta, Zoom) with the finesse required to support C-suite leaders and sensitive environments. We’re a mission-driven company operating in a HIPAA-regulated space, so attention to detail and discretion are essential.

What You’ll Do

Administer and support Google Workspace, Zoom, Slack, and other core SaaS tools, including user provisioning and access management.
Deliver in-person support at our Austin office, resolving hardware, software, and connectivity issues with professionalism and empathy.
Provide executive-level support, ensuring devices, meetings, travel tech, and day-to-day systems are reliable, secure, and responsive.
Set up, configure, and maintain employee laptops (primarily macOS), ensuring compliance through tools like Jamf or similar MDM platforms.
Support and maintain AV systems and Zoom Rooms for hybrid meetings, events, and executive communications.
Manage onboarding and offboarding tasks, including equipment provisioning, account setup, and welcome orientation.
Triage and resolve IT tickets via help desk systems, Slack, Zoom, and email—prioritizing clarity, speed, and accountability.
Collaborate with IT and Security on automation, process improvements, and internal documentation to enhance the employee tech experience.
Ensure all support activities comply with HIPAA, SOC 2, HITRUST, and internal security standards.

What We’re Looking For

3–5 years of experience in IT systems support, preferably in a SaaS or fast-paced hybrid environment.

Strong knowledge of macOS and Apple hardware troubleshooting.

Experience with Google Workspace, Zoom, and cloud-based collaboration tools.

Hands-on experience supporting AV equipment and Zoom Room configurations.

Familiarity with Jamf or other Apple device management tools.

Impeccable customer service and communication skills—especially when working with senior leaders.

Strong organizational and prioritization abilities; able to work independently with minimal supervision.

Clear understanding of IT operations within security-conscious environments (HIPAA, SOC 2, HITRUST).

Bonus Points For

Experience with Okta, Auth0, or other identity platforms.

Familiarity with AWS infrastructure or other cloud admin responsibilities.

Hands-on knowledge of Jira and Confluence.

Scripting or automation experience (e.g., Bash, Python, or AppleScript).

Exposure to endpoint detection, compliance tooling, and IT auditing best practices.

LI-JC1

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It Helpdesk • Austin, TX, US