IT Support Analyst

Job Description

Job Description

Robert Half is seeking an IT Support specialist for a national non profit organization.

The IT support role is onsite in Albuquerque, New Mexico, Monday - Friday 8am-5pm

The IT Support specialist duties and responsibilities include but are not limited to :

• Answers Help Desk phone and creates support tickets.
• Creates and monitors support cases submitted via email.
• Sets up and maintains IT asset inventory.
• Facilitates creation and maintenance of IT documents, job aids, checklists, and resource materials for software tasks.
• Provides technical support, training, and guidance to center staff on supported technology solutions and applications.
• Manages and assists in the implementation of new networks, computers, and software applications.
• Works with the organization, computer maintenance companies, and software vendors to resolve problems.
• Helps identify and clarify issues with SPAMIS, CIS, OASIS, EPMS, and other Data Center systems; collaborates with the organization to resolve them.
• Ensures CIS systems comply with organizational policies and that staff regularly check CIS and SPAMIS / Data Center interfaces for errors.
• Identifies and tracks hardware and software problems until resolved; makes recommendations to Senior Management and escalated IT support as needed.
• Assists staff in acquiring new computer equipment and peripherals per organizational policies.
• Assists with computer cabling in compliance with organizational specifications.
• Ensures EPMS contains accurate and up-to-date information about the center’s automated equipment.
• Collaborates with corporate IS staff on installation of developed applications.
• Obtains and maintains training resources for staff.
• Provides individual and group instruction on the use of equipment, software applications, and network features.
• Maintains current knowledge of updates and requirements regarding network systems and hardware.

Interviews are currently being conducted , for immediate consideration please apply

The successful IT Support specialist will have IT Support experience.

Windows 10, Active Directory, Hardware / software support, printer support

Experience supporting all level of End users to include non technical

Strong customer service skills and patient, helpful attitude is beneficial