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Assistant Executive Housekeeper

Assistant Executive Housekeeper

The Global Ambassador HotelPhoenix, AZ, US
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Job Description

Job Description

Why The Global Ambassador

Competitive rates

Benefits available when you work 25 hours per week-including medical, dental, vision and more

Retirement savings program (with company match)

Paid time off

Be a part of a luxury property recognized for its exceptional service and unique guest experiences

Work with a dedicated team committed to redefining hospitality in Phoenix

Opportunities for career growth within an expanding, forward-thinking hospitality brand

Who We Are

Hospitality refined for a global mindset.

The Global Ambassador Hotel is a Michelin Key luxury destination in Phoenix, known for redefining urban hospitality. We offer a unique and sophisticated experience for our guests, combining exquisite service, luxurious amenities, and a vibrant community atmosphere. Our focus is on providing an extraordinary stay that sets new standards for luxury and service.

What You’ll Do

Assist in the oversight of all housekeeping operations including room attendants, housemen, supervisors, inspectors, office coordinator, laundry, and public areas

Deliver a tailored guest experience with a hospitality every time mindset from arrival to departure

Train, motivate, and schedule the housekeeping team according to sequence of service to ensure maximum productivity, employee morale, and guest satisfaction

Ensure a consistently high level of cleaning standards are met throughout the hotel and adhere to Forbes Five Star standards

Inspect guest rooms and public areas regularly to ensure standards and quality are met and maintained. Audit room attendants, Supervisors, and inspectors and provide regular feedback accordingly

Work with other departments to ensure smooth and efficient hotel operations

Foster a positive, service-driven culture that aligns with Forbes Five-Star standards

Assist in compiling the weekly schedule based on occupancy, business need, and adhering to Labor Standards

Assist in tracking room inspections completed by Supervisors and Inspectors, holding the team accountable accordingly. Address trends with the team, both individually and during pre-shift opportunities

Assist in monitoring Inventory for Guest Supplies, Operating Supplies, Laundry Supplies and ordering while adhering to monthly budget and business needs

Assist with conducting monthly linen Inventory, records data accordingly

Assist in coaching Supervisors / Inspectors with regular one-on-ones to ensure department goals and objectives are regularly met

Assist in ensuring deep cleaning is regularly scheduled in rooms and public areas in partnership with other departments to maintain the quality of the guest experience

Qualifications

3+ years housekeeping leadership experience, preferably at a luxury hotel property

Familiarity / Experience with Forbes Five-Star standards preferred

Familiarity with Opera PMS / Alice Housekeeping Management Software a plus

Have a solid understanding of housekeeping and laundry supplies and pars

Professional, yet comfortable with candid & open to and acting upon feedback – all with the guest and employee experience top of mind

Exceptional communication skills with a keen eye for detail

The Global Ambassador is an Equal Opportunity & E- Verify Employer. Proof of eligibility to work in the United States is required.

We use eVerify to confirm U.S. Employment eligibility.

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Executive Housekeeper • Phoenix, AZ, US