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Front Desk Agent

Front Desk Agent

Holiday Inn Express & Suites Louisville DowntownLouisville, KY, US
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Front Desk Agent - Saturday & Sunday AM / PM Shifts

Join our team in Louisville, KY, US as a Front Desk Agent! We are seeking a warm and welcoming individual to ensure our guests have a pleasant stay. Duties include confirming reservations, assisting with check-ins, handling special requests, processing payments, and maintaining good communication with colleagues. Enjoy the opportunity to enhance guest experiences and receive travel discounts at IHG properties worldwide by joining our IHG hotel family. Full-time and part-time positions are available. Don't miss out - apply today and seize this chance to be part of our team!

Compensation : 15 per hour

Responsibilities :

  • Greet and check in hotel guests upon arrival
  • Ensure that rooms are correctly booked and allocated to guests
  • Follow all credit, cash-handling, and check-cashing protocols
  • Keep up-to-date records of room availability, prices, and types
  • Present guests with hotel services and alternatives in order to increase sales
  • Be informed of the hotel's amenities, services, and activities
  • Communicate room status updates with housekeeping staff
  • Refresh meeting rooms as needed
  • Be informed of what businesses offer in the downtown area so you can assist guests in making their trip everything they imagine
  • Be able to work on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environment

Qualifications :

  • High school diploma or equivalent
  • Previous customer service or hospitality experience is preferred
  • Working knowledge of Opera is a bonus
  • Excellent communication skills in English, the primary language used in the workplace
  • Ability to stand for extended periods of time (8 hours per shift)
  • Ability to lift up to 40 pounds
  • Strong typing, grasping, writing, and listening skills
  • A positive attitude is essential
  • Please only apply if you meet each of these criteria

    • About Company

    Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 500 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees, then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.

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    Front Desk Agent • Louisville, KY, US