Customer Service Assistant

Job Description

Job Description

The Customer Service Assistant is the friendly face of Tri-Pac interfacing between our customers and the Production Department. He / she builds a solid relationship with the customer, ensuring open communication and establishing a solid foundation of trust.  The Customer Service Assistant works closely with Tri-Pac’s Production Department to ensure products are scheduled for production keeping in mind the customer’s due date, product verification & release, run rates and staffing. Attention to detail and multi-tasking are skills that are imperative to ensure smooth production, as well as a flexible can-do attitude.

Responsibilities :

• Responsible for ensuring components and chemicals are available for scheduling “greening”.
• Work with the Purchasing, Quality & Compounding Teams to ensure components and chemicals arrive as scheduled and are released prior to scheduled production.
• Follow up with the procurement and logistics coordinator team regarding components and chemicals ETA.
• Work with shipping team to schedule shipment.
• Collaborate with the Production and Quality Teams to release finished goods and Batch Packets prior to shipment.
• Close all production orders when complete.
• Run De-stage and Scrap reports for customer owned components.
• Assist in entering SAP orders and creating production orders when required.
• Follow up SAP transactions for accuracy.
• Release production orders to the line.
• Report on allocation.
• Review stock locations and bring up respective team members.
• Scanning, filing of customers POs.
• Fill out traveler as needed.
• Assist in other inter-department activities as required.

Education and / or Experience

Benefits

Competitive Salary / Pay & Packages,  Unlimited PTO (for salaried employees) , Insurance, 401K, Life Insurance, Disability (Long term / Short term) and Continuous Training. Tri-Pac, Inc. recognizes the importance of continuing education and offers Education Assistance to our employees to encourage continued personal development and growth.

Empowering Your Potential, Shaping Our Future Together

Thank you for your interest and consideration of a career with Tri-Pac, Inc.

www.tri-pac.us

Tri-Pac, Inc. is an Equal Employment Opportunity / Affirmative Action Employer

To Staffing & Recruitment Agencies : Our Company does not accept unsolicited CV's or applications from agencies. We are not responsible for any fees related to unsolicited CV's or applications and explicitly reserve its right to contact candidates presented in such unsolicited CV or application.

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