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Computer Support Associate

Aditi ConsultingMoline, IL

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Payrate : $ - $

Responsibilities :

Performs / monitors standard processes or operations that are highly stable and / or relatively consistent in how to fix. Typical examples : imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
Documents recording and / or distributing information. Has some breadth, depth and / or frequency of interaction with external contact. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.
Responsible for effective e-mail communications and ability to create and maintain basic
documents / records : Typical examples contact lists process logs problem incidence reports customer information updates exterior ship orders inventory, maintenance or other service records handling standard facilities administration requests
Responsible for recognizing problems with the processes / operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.
Maintains equipment, supplies, data supporting processes or operations. Typical examples include scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
Applies some technical knowledge in the support of processes or operations Typical examples understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.

Requirements :

Knowledge of computing and networking concepts and fundamentals

Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.

Knowledge of computer security policies and a general overall knowledge of computer security concepts.

year or more IT experience preferred, but recent college graduates will be considered

Up to % of travel time as this position supports Training and Demo sites as well.

Education :

Degree in Information Technology discipline or equivalent experience. - High School or secondary diploma or equivalent

Pay Transparency : The typical base pay for this role across the is : $ - $ Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience and the benefits package you select. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, paid days off, (k) plan participation, commuter benefits and life and disability insurance.

For information about our collection, use, and disclosure of applicant's personal information as well as applicants' rights over their personal information, please see our Privacy Policy ().

Aditi Consulting LLC uses AI technology to engage candidates during the sourcing process. AI technology is used to gather data only and does not replace human-based decision making in employment decisions. By applying for this position, you agree to Aditi’s use of AI technology, including calls from an AI Voice Recruiter.

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Computer Support Associate • Moline, IL