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Account Coordinator, Collections

Account Coordinator, Collections

Mission LaneLittle Rock, Arkansas, USA
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Mission Lane is combining the power of data technology and exceptional service to pave a clear way forward for millions of people on the path to financial success. By attracting top talent and leveraging cutting-edge technology were enabling people to unlock real financial progress. Sound like a mission you can get behind

Were looking for critical thinkers with strong communication and negotiation skills to join our Collections team as Account Coordinators.

This is a full-time remote position withcomprehensive benefits.

The Impact Youll Make

Youll play a key role in delivering on Mission Lanes purposeenabling financial progressby engaging with past-due customers in a virtual call center environment and guiding them toward financial recovery.

Successful candidates are quick-thinking problem solvers who balance empathy with persistence confidently presenting and securing credit card repayment solutions.

As an Account Coordinator You Will :

  • Serve as the voice of Mission Lane engaging with customers over the phone.
  • Approach customers with dignity and respect identifying reasons for account delinquency.
  • Negotiate problem-solve and guide conversations toward win-win repayment solutions.
  • Ensure compliance with policy procedures and regulatory requirements while delivering high-quality customer interactions.

Minimum Qualifications

  • 1 year(s) of experience in a customer-focused solutions-oriented role.
  • Negotiation and / or sales experience with a proven ability to overcome objections.
  • Clear and effective communication skills both verbal and written.
  • Confidence and composure when handling challenging conversations.
  • Empathy and persuasion to guide customers through repayment challenges.
  • Quick-thinking problem-solving skills to recommend effective solutions.
  • Tech-savvy with the ability to learn new software and systems.
  • A growth mindset open to feedback and continuous improvement.

    • Work location :

  • This is a remote position for residents of AR AZ FL GA MO NC SC TN TX UT or VA. All states are subject to change.

    • Workspace requirements :

  • A private quiet and distraction-free space with no interruptions.
  • Fast reliable internet with minimum speeds of 80 Mbps download and 8 Mbps upload.

    • Schedule : In Eastern Time (ET); convert to your local time as needed

    100% attendance expected for your first 60 days.

  • Training schedule (Paid) :

    • Duration : First 3 weeks

  • Hours : Monday-Friday 8 : 30 AM to 5 : 00 PM ET
  • Work schedule :

    • Hours :

    Thurs-Sun - 8 : 30am - 7 : 30pm ET

    Sat-Tues - 8 : 30am - 7 : 30pm ET

    Compensation & Benefits :

    We strive to create an environment that brings out the best in everyone everyday and offer comprehensive total rewards packages to support our employees total well-being. As an Account Coordinator at Mission Lane your compensation and benefits would include :

  • Hourly Pay : $18.07
  • Wellness Stipend : $100 monthly
  • Internet Stipend : $40 monthly
  • Paid Time Off
  • Company Paid Holidays
  • Comprehensive Benefits : Health dental and vision coverage
  • Parental Leave : Paid leave after six months of employment
  • Retirement Savings : 401(k) plan with company matching
  • IT Equipment : Provided for your role during employment

    • This position offers the potential for promotion to Account Manager within your first year of employment. Promotion from Account Coordinator to Account Manager is based on achievement based performance goals.

    LI-DNI

    About Mission Lane :

    Founded in December 2018 Mission Lane is a purpose-driven fintech company based in the U.S. with headquarters in Richmond Virginia.

    It all started with a realization : nearly fifty percent of the adult population in the U.S. doesnt have access to a clear line of credit. Most traditional credit card companies either overlook or overcharge this group because they have less-than-perfect credit scores or no scores at all. We decided this just wouldnt do.

    In partnership with our sponsor banks we offer credit cards under the Mission Lane brand name with better clearer terms and a more refined customer experience than the alternatives available to people working hard to improve their credit.

    To date over four million consumers have chosen Mission Lane earning high customer ratings on Credit Karma for its market segment and industry leading Net Promoter scores.

    Mission Lane has cumulatively raised over $600 million of equity from leading investors including Invus Opportunities QED Investors LL Funds funds affiliated with Oaktree Capital Management and other leading investors.

    Interested in learning more Check out The Mission Lane Junction for articles on culture credit and community and The Mission Lane Newsroom for media mentions.

    At Mission Lane were committed to a workplace built on respect and dignity where everyone has the opportunity to contribute. We believe diversity in all forms makes us stronger and we intentionally foster an inclusive environment where employees feel valued respected and free to be their true selves. We are proud to be an equal opportunity employer and do not discriminate based on race color religion sex national origin age disability genetic information sexual orientation gender identity or any other protected status.

    Mission Lane provides reasonable accommodations to applicants who need them for medical or religious reasons as required by law. Applicants can initiate an accommodation request by contacting .

    Mission Lane is not sponsoring new applicant employment authorization and please no third-party recruiters.

    Required Experience :

    Key Skills

    Time Management,Marketing,Microsoft Office,Public Relations,Customer Service,Microsoft Outlook,Microsoft Word,Account Management,Microsoft Powerpoint,Microsoft Excel,Social Media Management,Sales Support

    Employment Type : Full Time

    Experience : years

    Vacancy : 1

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