Case Manager

Job Description

MAKE A DIFFERENCE with us.

Put your social services skills to work in a mission-driven environment.

About Us

Northwest Senior and Disability Services is seeking a social services worker to manage a set of consumer cases. Our agency is an innovative and forward thinking with a deep commitment to helping others. We are looking for someone who believes in serving the seniors and adults with disabilities in our community.

If you live with integrity and are professional, compassionate, and customer-service-oriented you are the type of person we want to hire. We live these principles every day, in all we do. These are our core values.

Recruitment # : 234-10-25

Closes : November 21, 2025 (Externally)

Location : Salem. OR (Westside unit)

Salary : Starting at $4,749 per month, with excellent benefits (See below)

Agency Sponsored : Medical / Dental 100% paid for employee and 90-98% for dependents : generous Paid-time off, Public Employee Retirement (PERS), Employee Assistance Plan, Long Term Disability, great culture.

Employee paid : Deferred Compensation, Life Insurance, Short Term Disability, Colonial Life Supplemental Plans, Legal Shield.

General Description

Performs professional-level work in the provision of social services for a caseload comprised of either seniors and / or adults with disabilities.

Essential Functions

• Collaborate with other staff members
• Assess consumers' non-financial needs for specific social services
• Develop consumer care plans in accordance with regulations
• Monitor and update the consumers' care plan
• Provide customer service to the consumer according to privacy regulations
• Collaborate with a broad range of social service entities

1. Collaborate with other staff members

2. Assess consumers' non-financial needs for specific social services

3. Develop consumer care plans in accordance with regulations

4. Monitor and update the consumers' care plan according to the changing care needs of consumers

5. Provide customer service to the consumer according to privacy regulations

6. Collaborate with a broad range of social services entities

Job-Specific Skills Needed to Meet Agency Expectations

In order to best serve consumers, case managers must know, or be able to learn :

General Skills Needed to Meet Agency Expectations

Must be able and willing to perform the following :

(For Bilingual positions only)

Ensure Non-English speaking consumers receive services

Experience and Skills

Minimum Qualifications - Experience and Education

A qualified applicant will have a minimum of four (4) years of equivalent combination of education and / or experience which demonstrates the knowledge, skills and abilities required. The following qualifications meeting the minimum requirements will be considered :

(For Bilingual positions only)

While not required, experience working with seniors or adults with disabilities or vulnerable populations is a plus.

Work Environment and Physical Demands

Case managers work both in an office environment and in the community. They :

Contact with the public in homes, facilities, or office environments may risk exposure to people with contagious diseases or irrational / hostile behavior and contact with domestic animals.

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Requirements

To be successful, candidates must :

Supervisory Responsibilities

None.

Classification : Case Manager

Position Number : 234

Salary Range : R21

FLSA Status : Non-Exempt

Unit : 2411

Location : Salem

Reports to : Program Manager

Union Status : Represented

Last Revision : July 2023

This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other duties as assigned, including work in other Agency unit / location to ensure workload coverage. Employees are required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.

Requirements are representative of minimum levels of knowledge, skills, and abilities. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently.