FIELD SERVICE TECHNICIAN

MEI USA is the global leader for eyeglass lens edging and generating machines. We are an Italian-based company focused on innovation and our mission “driven by passion” is embedded in everything we do. We install and service machines across North America and exceptional customer satisfaction is the basis of our success.

About Us

MEI USA is the global leader for eye glass lens edging and generating machines. We are an Italian-based company focused on innovation and our mission, “Driven by Passion”, is embedded in everything we do. We install and service machines across North America and exceptional customer satisfaction is the basis of our success. As MEI USA continues to evolve and grow our business across North America, we are seeking highly motivated individuals to join our team as a Field Service Technician.

You will travel to install the machines, train our customers, perform preventive maintenance, and provide technical support to customers in the USA, Canada, and Mexico.

Field Service Technician Responsibilities :

• Perform machine installation, preventive maintenance, and training at the customer site.
• Identify, troubleshoot, diagnose, and resolve customer / equipment issues.
• Maintain a high degree of professional customer service for all customer interactions.
• When not travelling, provide technical remote support to customers.
• Attend shows and exhibitions if required, as technical support for installation of machines.
• Spanish language skills are a plus but not required for this position.
• Must possess a valid driver’s license and maintain a driving record that meets company standards for vehicle insurance eligibility.

Education and Skills

Physical Requirements

Benefits :

MEI USA is an equal opportunity employer and supports a diverse, inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, disability, genetic information, national origin, gender, gender identity and expression, age, sexual orientation, marital status, veteran status, or any other characteristic protected by federal, state, or local laws.