Partner Success Manager

Partner Success Manager - Frog Street

At Frog Street, we believe every child deserves to grow up in a joyful and kinder world. We empower early childhood educators with confidence, tools, and resources to create nurturing classrooms where children feel safe, seen, and ready to thrive. Through play-based learning, innovative curriculum, professional development, and actionable insights, we help shape future generations to be confident, kind, and curious.

About the Role

The Partner Success Manager (PSM) serves as the primary relationship owner for medium- to high-touch partners, delivering exceptional, personalized support. This role blends strategic relationship-building with hands-on solutioning-ensuring partners achieve their goals while driving retention, renewals, and expansion. The PSM will maintain consistent touchpoints, provide white-glove service, and act as a trusted advisor to key stakeholders.

Because Frog Street is dedicated to supporting early childhood educators, this role requires strong Early Childhood teaching experience combined with sales-oriented skills , including renewal conversations, upsell strategy, and growth-focused account management.

Must Haves (Non-Negotiable)

• Direct Early Childhood teaching experience (required).
• Experience in a sales, revenue, or account growth-focused role (renewals, upselling, account expansion, or customer success with sales KPIs).
• Ability to translate classroom experience into strategic partnership support and solution positioning.
• Strong relationship-building skills with confidence leading renewal and retention conversations.
• Comfort delivering presentations, trainings, or webinars to educator and administrator audiences.

Key Responsibilities

Qualifications

Equal Employment Opportunity Statement : Excelligence is an Equal Employment Opportunity (EEO) Employer. We are committed to providing equal employment opportunities to all employees, employment applicants, and other covered persons without regard to unlawful considerations of race, color, religion or creed, gender, sex, pregnancy, gender identity or expression, sexual orientation, marital status, national origin or ancestry, ethnicity, citizenship status, genetic information, military or veteran status, age, physical or mental disability, or any other classification protected by applicable local, state, or federal laws.