Senior Program Manager, Policy Implementation

Senior Program Manager, Policy Implementation

Discord is used by over 200 million people every month for many different reasons. We are focused on making it easier and more fun for people to talk and hang out before, during, and after playing games.

Discord is where people come together to spend time with friends, discover communities, and connect over shared interests. As Discord grows, we're looking for a Program Manager to build and lead our Policy Implementation function within Trust & Safety Strategy & Operations. You’ll be the founding member of a new Policy Implementation team, establishing Discord's operational framework for translating policies into scaled enforcement. You’ll own the end-to-end process of policy operationalization, ensuring every new or updated policy can be consistently enforced across our platform.

What You'll Do

• Develop deep expertise of the Discord enforcement ecosystem, serving as the single point of accountability for operational readiness while coordinating across Trust & Safety Operations, Platform Policy, Product, Engineering, and Legal teams
• Design and implement comprehensive tracking systems and standardized documentation (policy launch bundles, RACI frameworks, implementation specs) to monitor progress across 5 phases : Launch Preparation, Technical Implementation, Training & Documentation, Launch Monitoring, and Post-Launch Optimization. Partner with Product and Engineering to identify, document, and resolve technical gaps preventing policy enforcement; identify cross-functional dependencies and drive all stakeholders to meet implementation deadlines
• Co-create comprehensive enforcement guidance materials with Trust & Safety Operations teams; ensure FTEs and BPO teams receive appropriate documentation, SOPs, and quality standards for consistent policy enforcement at scale. Build bidirectional feedback mechanisms between enforcement teams and Policy to identify implementation challenges, refine operational strategies, and drive continuous improvement of enforcement practices
• Establish and track KPIs for implementation effectiveness, including time-to-implementation, enforcement accuracy, and cross-team consistency; lead regular reviews with Trust Leadership to identify systemic issues and drive resolution
• Create escalation paths for implementation blockers, ensuring rapid resolution; champion operational excellence by pushing teams to meet ambitious timelines while maintaining quality standards

What You'll Need

Bonus Points

Location and relocation : Candidates must reside in or be willing to relocate to the San Francisco Bay Area (Alameda, Contra Costa, Marin, Napa, San Francisco, San Mateo, Santa Clara, Solano, and Sonoma counties). Relocation assistance may be available. There is no formal requirement to work from the office.

Compensation : The US base salary range for this full-time position is $160,000 to $175,000 + equity + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by factors including job-related skills, experience, and education or training. The compensation details listed reflect base salary only and do not include equity or benefits.

Why Discord? Discord plays a uniquely important role in the future of gaming. We’re a multiplatform, multigenerational and multiplayer platform that helps people deepen their friendships around games and shared interests. Join us in our mission! Your future is just a click away!

Discord is committed to inclusion and providing reasonable accommodations during the interview process. If you are in need of reasonable accommodations, please let your recruiter know.

Applicant and Candidate Privacy Policy : details regarding Discord’s collection and usage of personal information relating to the application and recruitment process are available in our policy.

Equal Employment Opportunity : Discord does not discriminate on the basis of any protected group status under applicable law.

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