Customer Service Phone Support (Health Care)

Customer Service Phone Support Specialist

NeoWork is looking for a dedicated and customer-focused Customer Service Phone Support Specialist to join our remote support team. If you have excellent communication skills, a calm and patient approach, and a passion for helping users navigate healthcare platforms, this role is for you.

Key Responsibilities :

• Answer incoming calls from patients and health care providers, addressing inquiries related to appointments, coverage, and services.
• Provide accurate and timely information regarding insurance plans, billing processes, and health care options.
• Create and update patient records in our systems promptly and accurately.
• Resolve customer concerns by following appropriate protocols and escalating issues as necessary.
• Educate patients about their rights and responsibilities regarding the health care services they receive.
• Maintain confidentiality of all patient information in compliance with HIPAA regulations.
• Document all support interactions clearly in our customer relationship management (CRM) system.
• Work collaboratively with other departments to ensure a seamless experience for our patients and providers.
• Participate in training sessions to stay up-to-date with policy changes and industry standards.