Emergency Medical Services (EMS) Outreach & Partnership Coordinator

EMS Customer Relations Coordinator

Elevate Emergency Care. Connect Communities. Be the Voice of Our Lifesaving Services. Logan Health and Billings Clinic are seeking a passionate and dynamic EMS Customer Relations Coordinator to champion our air and ground ambulance services across Montana. In this high-impact, system-level role, you'll combine relationship-building, marketing, and outreach to ensure our emergency medical services are top of mind for referring agencies and community partners.

Our Mission : Quality, compassionate care for all.

Our Vision : Reimagine health care through connection, service and innovation.

Our Core Values : Be Kind | Trust and Be Trusted | Work Together | Strive for Excellence.

This is more than a marketing role it's a mission. You'll be the bridge between our emergency medical teams and the communities we serve, playing a vital role in improving patient outcomes through education, visibility, and connection.

Why Join Us?

Make an Impact : Help increase awareness of critical EMS services that save lives every day.

Travel with Purpose : Hit the road to visit facilities, build relationships, and deliver meaningful education about our specialized services.

Collaborate Across the System : Work with trauma, stroke, sepsis, and STEMI teams to align marketing efforts with lifesaving care.

Be a Community Partner : Represent EMS at events, expos, and health fairs becoming a recognizable face in regional outreach.

Grow With Us : Join a mission-driven team backed by two of Montana's premier healthcare systems.

Work Location & Travel Expectations

This is a remote position based in Montana. While your home office may be wherever you're located in-state, this role is primarily on the road. Regular travel across Montana is required to engage with referring agencies, hospitals, EMS partners, and community organizations. You will serve as a visible and trusted representative of both Logan Health and Billings Clinic EMS services in communities large and small. Travel is a core component of this role candidates must be comfortable with frequent day trips and occasional overnight stays across the region.

What We're Looking For :

Education / Experience :

Associate or bachelor's degree in a healthcare-related field preferred.

One (1) year of marketing, communications, or healthcare industry experience preferred.

Skills :

Strong writing, editing, and presentation abilities.

Creative, collaborative, and motivated self-starter.

Proficiency in Microsoft Office required; Adobe Creative Suite preferred.

Additional Requirements :

Valid driver's license with a clean driving record.

Willingness to travel frequently within the service region.

Passion for service excellence and building community connections.

What You'll Do :

Implement strategic marketing and outreach initiatives for both air and ground ambulance services.

Develop trusted relationships with referring facilities, EMS leaders, and community partners.

Deliver impactful education sessions and represent the EMS program at internal and external events.

Collaborate with clinical quality teams to align messaging with patient care goals.

Track success through metrics and continuously improve community engagement strategies.

Organize and participate in community and fundraising events to promote the EMS program and its values.

Your Next Step :

If you're ready to represent a vital and fast-paced service, grow your career in healthcare marketing, and truly make a difference in your community apply today!

Fuel health. Empower lives. Thrive with purpose.

Shift : Day Shift - 8 Hours (United States of America)

Schedule : Logan Health operates 24 hours per day, seven days per week. Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed.

Notice of Pre-Employment Screening Requirements

If you receive a job offer, please note all offers are contingent upon passing a pre-employment screening, which includes :

Criminal background check

Reference checks

Drug Screening

Health and Immunizations Screening

Physical Demand Review / Screening

Equal Opportunity Employer

Logan Health is an Equal Opportunity Employer (EOE / AA / M-F / Vet / Disability). We encourage all qualified individuals to apply for employment. We do not discriminate against any applicant or employee based on protected veteran status, race, color, gender, sexual orientation, religion, national origin, age, disability or any other basis protected by applicable law. If you require accommodation to complete the application, testing or interview process, please notify Human Resources.