Retail Sales & Service Implementation Manager

Responsibilities include but are not limited to :

• Develops, implements, and drives the sales initiatives of the Retail bank system to promote increased production, providing sales tips and direction to staff and identify all cross-sell opportunities.
• Spearheads the development, communication, and implementation of effective growth strategies and processes.
• Responsible for the creation of materials required to implement sales and service initiatives.
• Leads implementation plan for strategies; provides ongoing monitoring to ensure business strategies and goals are met. Recommends and implements corrective actions when business strategies and goals are not being met.
• Ensures that sales and service strategies are on target for implementation.
• Assures successful field implementation of Sales and Service initiatives through training and coaching.
• Provides direct feedback to retail management based on Branch performance and observations.
• Identifies sales / service training gaps and coordinates resolution with Learning and Development.
• Establishes, manages, and analyzes sales and service reports to evaluate success of implemented activities; identify trends and make recommendations for enhancements.
• Liaises with Marketing team in the development and roll-out of retail campaign materials.
• Performs special projects as directed.