Staff, Product Manager - GTM Products and AI Agents

Staff, Product Manager - GTM Products and AI Agents

At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See Yourself at Twilio

Join the team as Twilio's next Staff Product Manager - GTM Products and AI Agents on Twilio's Efficiency Operations team.

Twilio's Efficiency Operations team is at the epicenter of our AI GTM transformation, building the Wise Owl framework - an enterprise agentic AI platform that empowers Twilions to automate how we work, available everywhere we work. Building on our successful Wise Owl framework, we're expanding our portfolio to revolutionize how teams across Sales, Support, Operations, and other GTM functions work. This role offers the opportunity to define the future of AI-powered GTM operations at Twilio while building vertical AI agents and customer experience products that will boost internal user efficiency and delight our enterprise customers worldwide.

As Staff Product Manager for Vertical GTM Agents within the Efficiency Operations team, you'll lead the development of intelligent agentic AI capabilities that automate workflows and enhance experiences across multiple GTM functions. You'll build AI agents that sit on top of the Wise Owl framework - our enterprise agentic AI platform, focusing on use cases spanning sales acceleration, support deflection, operational automation, customer experience, and emerging GTM workflows that transform how Twilio operates at scale.

Responsibilities

In this role, you'll :

• Define and execute product roadmaps for vertical GTM products and AI agents, establishing requirements for sales automation, case deflection, operational workflows, customer self-service, help center experiences, and emerging GTM use cases. Create detailed specifications for both agentic AI capabilities and traditional product features, integrations, and success metrics across multiple business functions.
• Deeply understand GTM pain points, operational bottlenecks, and cross-functional workflows across Sales, Support, Operations, and other business areas. Design AI experiences and traditional product solutions that improve productivity, reduce manual overhead, accelerate processes, and enhance both internal team and customer satisfaction.
• Lead the development GTM product capabilities including :

Intelligent agentic AI for sales acceleration and revenue optimization

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Desired :

This role will be remote and based in Ontario, British Columbia or Alberta, Canada.

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

The estimated pay ranges for this role are as follows :

The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.