Digital Experience Manager

Digital Experience Manager

Join Us in Making a Difference

CreditAssociates, an industry-leading financial services company, is recruiting a hands-on, roll-up-your-sleeves Digital Experience Manager. In this role, you are critical to our client's success and the company's ability to achieve our ambitious growth goals. With rising inflation, interest rates, and a looming recession, more people than ever need our help resolving their debt and achieving a debt-free life. This is what we live for, this is our purpose.

This role is ideal for someone who thrives in a fast-paced environment and is passionate about delivering meaningful, incremental results through customer interactions and digital experiences.

What We Expect from the Right Candidate

You're equal parts digital problem solver and organized project coordinator. You know how to take a strategy and turn it into execution. You care about accuracy, timelines, and results. You take ownership, ask smart questions, and don't shy away from doing the work. You're comfortable working cross-functionally to bring digital experiences to lifeand tracking the details that make a campaign or feature successful.

Responsibilities

• Support project management for digital initiatives that improve the client experience and reduce call volume :
• Optimize content and experiences across our websites, mobile app, and other digital tools
• Collaborate with internal partners including legal, creative, operations, and IT
• Assist in creating annotation documents and training materials for new digital features
• Own UAT (user acceptance testing) for new features and digital tools
• Maintain documentation, meeting notes, and project roadmaps
• Partner with creative vendors to develop videos, scripts, and educational materials
• Map workflows and help improve internal and client-facing processes
• Summarize pilot test results, identify insights, and support phased rollouts
• Clearly communicate updates or changes to internal teams
• Coordinate execution of client-facing digital communications (email / SMS) :
• Intake retention communication requests and prep summaries for leadership review
• Draft initial versions of emails and texts
• Partner closely with the Salesforce Marketing Cloud Automation Manager to ensure flawless execution of all communications
• Own the execution of all client-facing communicationsif something launches with errors, this role is accountable
• Coordinate legal reviews, review and clean audience lists, and manage UAT prior to launch
• Keep a master calendar of all active and recurring communications
• Monitor and report on communication performance (open rates, deliverability, bounce issues, etc.)

Qualifications

Bonus Points For

What to Expect from CreditAssociates

Come Join Us!

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. We are the premier debt resolution company, providing a fresh financial start for individuals struggling with overwhelming debt. We live our credo, Carpe Diem ("Seize the Day"), and do this daily. Our company's growth directly reflects the passion and dedication of our various teams. If you are looking for a unique career opportunity in a dynamic, growing, and positively charged, high-performance culturewe urge you to consider joining our family. We reward success and hard work!