Consulting Project Director

Customer Support Lead

Oracle Health Government Services seeks a skilled Customer Support Lead to join our mission-driven organization. In this role, you will lead support activities and deliver exceptional customer experience across Oracle Health solutions. The ideal candidate will have expertise in managing enterprise support activities within healthcare delivery models and federal environments. You will collaborate with cross-functional internal teams and client partners, requiring strong knowledge of support processes, product knowledge, incident and release management processes, especially in federal or government settings.

Responsibilities :

• Responsible for the customer experience across all support functions, which includes major incidents, end-user experience, release management, and system upgrades.
• Handle customer communication across multiple stakeholders, ensuring that the customer is aligned for support activities.
• Review support metrics and activities, driving improvement across internal organizations.
• Coordinate with third-party vendors and partners across the environment to provide a single customer experience.
• Identify opportunities to improve the customer experience, which could include revised processes or improved documentation.

Top Skills and Competencies :

Education, certifications, or experience (preferred / required) : Previous IT support role working in an enterprise. Required travel up to 25% US Citizenship is required with an ability to obtain and maintain a government security clearance.

Disclaimer : Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only US : Hiring Range in USD from : $139,400 to $291,800 per annum. May be eligible for bonus, equity, and compensation deferral. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. Oracle US offers a comprehensive benefits package which includes the following :

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted. Career Level - M4

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