TEMP - Specialist, QA Product Complaints (Working in San Diego Office / Hybrid Work Schedule)

Who We Are :

At Neurocrine Biosciences, we pride ourselves on having a strong, inclusive, and positive culture based on our shared purpose and values. We know what it takes to be great, and we are as passionate about our people as we are about our purpose - to relieve suffering for people with great needs.

What We Do :

Neurocrine Biosciences is a leading neuroscience-focused, biopharmaceutical company with a simple purpose : to relieve suffering for people with great needs. We are dedicated to discovering and developing life-changing treatments for patients with under-addressed neurological, neuroendocrine and neuropsychiatric disorders. The company's diverse portfolio includes FDA-approved treatments for tardive dyskinesia, chorea associated with Huntington's disease, classic congenital adrenal hyperplasia, endometriosis

• and uterine fibroids,
• as well as a robust pipeline including multiple compounds in mid- to late-phase clinical development across our core therapeutic areas. For three decades, we have applied our unique insight into neuroscience and the interconnections between brain and body systems to treat complex conditions. We relentlessly pursue medicines to ease the burden of debilitating diseases and disorders because you deserve brave science. For more information, visit neurocrine.com, and follow the company on LinkedIn, X and Facebook. (
• in collaboration with AbbVie)

About the Role :

QA Specialist will perform a wide variety of activities supporting the product complaint system to ensure compliance with applicable internal procedures, good manufacturing practices, and pharmaceutical regulatory requirements. This position will be responsible for recording, resolving, and tracking product complaints. This key functional role will operate within a cross-functional GXP QA Team and supports internal QA functions. Under general supervision, this individual may assist with more complex audits to ensure compliance with company policies and procedures, ICH, FDA and EU requirements, cGMP, and other applicable requirements.

Your Contributions (include, but are not limited to) :

QA Systems-Product Complaints

Records, resolves, and tracks product complaints in Neurocrine’s product complaint management system

Triages incoming complaints and escalates critical complaints to Management

Monitors complaint records, manages communication and follow-up of complaints to ensure timely complaint closure

Performs product complaint investigation, root cause analysis and implementation of corrective or preventive actions for moderately complex complaints

Interfaces with cross functional groups or CMOs to investigate reported complaints

As part of complaint investigations, reviews relevant records, (e.g. batch records, quality control data, deviations / CAPAs)

Performs reconciliation activities with Medical Information, Drug Safety, and other vendors as required.

Performs trending of product complaints and supports internal monthly and quarterly metrics for complaints.

Assists during compliance inspections and audit readiness as required

Maintains tracking logs for product complaints and other quality systems as assigned

Writes SOPs for the creation, development or improvement of processes related to quality systems

Supports enhancements and upgrades to the Complaint System as required

Participate in or conduct audits of external vendors

Support more complex continuous improvement projects / initiatives under broad supervision

QA General

Write SOPs for the creation, development or improvement of processes related to quality systems

Prepare reports for management review of key statistics such as vendor performance based on findings from batch and analytical record reviews

Assist during compliance inspections and audit readiness as required

Other duties as assigned

Requirements :

BS / BA degree in Chemistry, Biology, or related field and 2+ years of experience with QC review, quality systems, and conducting external audits within the pharmaceutical or biotechnology industry. Preferred experience : analytical analyses for the small molecule pharmaceutical, biologics, peptides, or gene therapy industry, OR

Master’s degree in Chemistry, Biology, or related field and some similar experience as noted above

Demonstrates working knowledge of current Good Manufacturing Practices (GMPs) and / or Good Laboratory Practices (GLPs), quality assurance systems, methods and procedures

Ability to apply root cause analysis tools for performing and reviewing investigations, writes reports with clarity and produces data reports with accuracy

Knowledge of quality systems and internal and external audit processes

High degree of focus and consistent attention to detail is required

Relevant experience and knowledge of manufacturing, batch record review, and / or analytical analyses for the small molecule pharmaceutical, biologics, peptides, or gene therapy industry is strongly desired

Previous experience with electronic document management systems and in conducting internal audits is desired

Demonstrates working knowledge of quality systems and regulatory compliance requirements within a development and / or commercial drug manufacturing operation is necessary

Must possess an awareness of the relationship between sponsor companies and contract manufacturers

Attention to detail, critical thinker, and effective organizational skills required

Demonstrates initiative and drives action and results

Strong communication and proficient soft skills

Ability to solve problems and work collaboratively in a team environment

LI-OB1

Neurocrine Biosciences is an EEO / Disability / Vets employer.

We are committed to building a workplace of belonging, respect, and empowerment, and we recognize there are a variety of ways to meet our requirements. We are looking for the best candidate for the job and encourage you to apply even if your experience or qualifications don’t line up to exactly what we have outlined in the job description.