Product Surveillance Communications Associate

Description

About CooperSurgical

CooperSurgical is a leading fertility and womens healthcare company dedicated to putting time on the side of women babies and families at the healthcare moments that matter most in life. As a division of CooperCompanies were driven by a unified purpose to enable patients to experience lifes beautiful moments. Guided by our shared values dedicated innovative friendly partners and do the right thing our offerings support patients throughout their lifetimes from contraception to fertility and birth solutions to womens and family care and beyond. We currently offer over 600 clinically relevant medical devices to healthcare providers including testing and treatment options as well as an innovative suite of assisted reproductive technology and genomic testing solutions. Learn more at .

Work location : Trumbull CT (on-site)

Scope : Post Market Surveillance investigation letters / reports provided to customers for filed complaints.

Job Summary : The Product Surveillance Communications Associate is responsible for reviewing complaint investigations and drafting effective customer letters / reports in a timely manner relevant to KPI metrics. Customer investigation letters are needed for global medical device and invitro fertilization (IVF) product complaints to ensure high levels of customer satisfaction and professionalism. The Product Surveillance Communications Associate must have excellent writing skills customer service skills and the ability to evaluate disseminate and present information from a global perspective.

Responsibilities

• Evaluates complaints closed on a weekly basis that require letters and maintains data in an electronic database / tracker.
• Closely monitors quality completeness and timeliness of complaint letters / reports to customers and sales representatives.
• Works closely with product managers and engineers to obtain any additional investigation details as needed.
• Triages and escalates product / patient safety or compliance issues to management for immediate attention.
• Participates in team decision making weekly reportability assessments and displays team problem solving / communication skills.
• Well versed with compliance requirements for CFR ISO MDSAP EU MDR and other regulations.
• Performs additional duties or assignments as required by management.

Travel : None

Qualifications

Knowledge Skills and Abilities :

Experience :

Education :

#LI-KA1

Our Benefits :

As an employee of CooperSurgical youll receive an outstanding total compensation plan. As we believe your compensation goes beyond your paycheck we offer a great compensation package medical coverage 401(k) parental leave fertility benefits paid time off for vacation personal sick and holidays and multiple other perks and benefits. Please visit us at to learn more about CooperSurgical and the benefits of becoming a member of our team.

To all agencies : Please no phone calls or emails to any employee of CooperSurgical about this opening. All resumes submitted by search firms / employment agencies to any employee at CooperSurgical via-email the internet or in any form and / or method will be deemed the sole property of CooperSurgical unless such search firms / employment agencies were engaged by CooperSurgical for this position and a valid agreement with CooperSurgical is in the event a candidate who was submitted outside of the CooperSurgical agency engagement process is hired no fee or payment of any kind will be paid.

We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender gender identity or expression or veteran status. We are proud to be an equal opportunity workplace.

Required Experience :

IC

Key Skills

Marketing,Quality Assurance,Agile,Product Demos,Analysis Skills,Jira,Project Management,Product Management,Qualitative Analysis,Confluence,Internet Of Things,Product Development

Employment Type : Full-Time

Experience : years

Vacancy : 1