Scheduling Coordinator
Harwell & Cook OrthodonticsAmarillo, TX, United States- serp_jobs.job_card.full_time
Scheduling Coordinator
Briefing :
Act as a liaison between patients and doctors, scheduling all procedures, and concierge service to patients as they arrive in the office. To uphold the image of Smile Out Loud and maintain our high standard of excellence in the Orthodontic industry.
Key Responsibilities :
- Front Desk
o Create confidence to help patients change the world!
o Greet visitors upon arrival of the office and assist with signing in and getting to the appropriate area
o Direct tours of the office & inform them of our Smile Out Loud environment
o Answer telephones
o Data entry into Ortho2 and OrthoFi Portal
o Run reports daily, weekly and monthly to ensure patients are scheduled and we are maximizing capacity
o Assist patients with making payment on their accounts
o Scheduling patients for their next appointments, rescheduling appointments, etc.
o Cleaning of the reception and atrium areas
o Monitoring “Needs Attention” filter in OrthoFi Portal
o Assisting in calling patients in observation recall as directed by Treatment Coordinators
o Traveling to satellite offices as directed by supervisor
o Assist with Transfer in / out patients
o Assist in resolving issues without escalation
o Training of new Scheduling Coordinators
o Assisting patients when redeeming reward points
o Call on office maintenance such as plumbing, pest control, cable, internet, etc.
o Produce high quality documentation
o Performs other duties as requested or required by management
o Patients without appointments by location (bi-weekly)
o Patients with Birthdays coming in the day of their appointment and give gift certificate (daily & by appropriate location)
o Available appointments (daily & by appropriate location)
Key Requirements :
Compensation details : 12-16 Hourly Wage
PI6f8dc3b144b9-37658-38396143
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Scheduling Coordinator • Amarillo, TX, United States