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System Administrator II (Reno, NV)
System Administrator II (Reno, NV)Intelligent Technical Solutions • Reno, Nevada, USA
System Administrator II (Reno, NV)

System Administrator II (Reno, NV)

Intelligent Technical Solutions • Reno, Nevada, USA
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Job Description

Join Intelligent Technical Solutions a dynamic and growing company as our System Administrator . Were looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented this role youll be pivotal in providing both onsite and remote IT support ensuring our clients receive top-notch technical assistance. Youll handle a range of tasks from system updates to hands-on troubleshooting playing a critical role in maintaining our high standards of IT service.

Job Responsibilities

This role is expected to be able to resolve the following technical issues with little or no assistance :

  • Workstation operating system issues of any kind.
  • Printer issues of any kind.
  • Standard business application (Office etc.) issues of any kind.
  • Line-of-business application issues for common applications (SAGE ERP QuickBooks) and for more niche applications with vendor assistance.
  • Advanced server issues of any kind.
  • Basic and intermediate networking issues.
  • Escalation point for technicians

Participatein an on-call rotation to provide after-hours and weekend support for onsite and remote operations.

Job Qualifications

  • Willing to work full-time on-site either at the company office or client locations as required.
  • Experience with Windows and Mac OS troubleshooting.
  • Experience with Server 2016 through2025..
  • Experience with VMWare and Hyper V Virtualization.
  • Experience supporting M365 and Azure.
  • Minimum of five years experience in IT Support or a similar role.
  • Basic knowledge of Firewalls Switches Network architecture and troubleshooting.
  • Proficient in supporting MS Office Adobe Active Directory backup software endpoint cybersecurity mobile devices and various business applications.
  • Experience with Managed Service Providers (MSPs) is highly desirable.
  • Active Server Certifications are preferred.
  • Valid drivers license vehicle insurance and access to a vehicle for client visits.
  • Job KPIs

  • Utilization : The percentage of time that you are on the clock and billing time to client tickets
  • CSAT : Scores filled out by clients using the rating system in tickets
  • Quality Score : Assessments performed by the training and quality team.
  • First-touch closed : Each ticket that is completed with only one time entry contributes to this number
  • Compensation

    Pay rate ranges from $32.18 / hour up to $37.68 / hour and may vary by experience and location.

    Benefits

  • Medical Insurance Plan
  • Dental & Vision
  • Life Insurance
  • Disability Coverage
  • Paid Time Off (starts at 15 days per year)
  • Maternity / Paternity Leave
  • Paid US Holiday
  • Retirement Plan
  • Salary Advancement / Loan
  • Health & Wellness Program
  • Company-paid training and certification
  • Supplemental Life Insurance (Employee-paid)
  • Supplemental Health Plans (Employee-paid)
  • You have the option to speed up your application process by following the two-step approach below or simply Submit Application by filling out the form (Apply for This Job). Then someone from our team will reach out to you as soon as possible :

    Step 1 : Please go to this link for a short technical quiz : PRE-EMPLOYMENT ASSESSMENT

    Step 2 : Complete this pre-recorded video interview : PRE-RECORDED VIDEO INTERVIEW

    Required Experience :

    Unclear Seniority

    Key Skills

    Active Directory,VMware,Computer Networking,Microsoft Windows Server,Solaris,Windows,Linux,SAN,Shell Scripting,System Administration,Dns,CentOS

    Employment Type : Hourly

    Experience : years

    Vacancy : 1

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