Job Description
Join Intelligent Technical Solutions a dynamic and growing company as our System Administrator . Were looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented this role youll be pivotal in providing both onsite and remote IT support ensuring our clients receive top-notch technical assistance. Youll handle a range of tasks from system updates to hands-on troubleshooting playing a critical role in maintaining our high standards of IT service.
Job Responsibilities
This role is expected to be able to resolve the following technical issues with little or no assistance :
- Workstation operating system issues of any kind.
- Printer issues of any kind.
- Standard business application (Office etc.) issues of any kind.
- Line-of-business application issues for common applications (SAGE ERP QuickBooks) and for more niche applications with vendor assistance.
- Advanced server issues of any kind.
- Basic and intermediate networking issues.
- Escalation point for technicians
Participatein an on-call rotation to provide after-hours and weekend support for onsite and remote operations.
Job Qualifications
Willing to work full-time on-site either at the company office or client locations as required.Experience with Windows and Mac OS troubleshooting.Experience with Server 2016 through2025..Experience with VMWare and Hyper V Virtualization.Experience supporting M365 and Azure.Minimum of five years experience in IT Support or a similar role.Basic knowledge of Firewalls Switches Network architecture and troubleshooting.Proficient in supporting MS Office Adobe Active Directory backup software endpoint cybersecurity mobile devices and various business applications.Experience with Managed Service Providers (MSPs) is highly desirable.Active Server Certifications are preferred.Valid drivers license vehicle insurance and access to a vehicle for client visits.Job KPIs
Utilization : The percentage of time that you are on the clock and billing time to client ticketsCSAT : Scores filled out by clients using the rating system in ticketsQuality Score : Assessments performed by the training and quality team.First-touch closed : Each ticket that is completed with only one time entry contributes to this numberCompensation
Pay rate ranges from $32.18 / hour up to $37.68 / hour and may vary by experience and location.
Benefits
Medical Insurance PlanDental & VisionLife InsuranceDisability CoveragePaid Time Off (starts at 15 days per year)Maternity / Paternity LeavePaid US HolidayRetirement PlanSalary Advancement / LoanHealth & Wellness ProgramCompany-paid training and certificationSupplemental Life Insurance (Employee-paid)Supplemental Health Plans (Employee-paid)You have the option to speed up your application process by following the two-step approach below or simply Submit Application by filling out the form (Apply for This Job). Then someone from our team will reach out to you as soon as possible :
Step 1 : Please go to this link for a short technical quiz : PRE-EMPLOYMENT ASSESSMENT
Step 2 : Complete this pre-recorded video interview : PRE-RECORDED VIDEO INTERVIEW
Required Experience :
Unclear Seniority
Key Skills
Active Directory,VMware,Computer Networking,Microsoft Windows Server,Solaris,Windows,Linux,SAN,Shell Scripting,System Administration,Dns,CentOS
Employment Type : Hourly
Experience : years
Vacancy : 1