Senior Instructional Designer

About Metrc

Metrc is the leading SaaS provider in the highly regulated cannabis industry, delivering innovative solutions adopted by most U.S. jurisdictions. Our mission is to empower our Licensees—state regulators and cannabis businesses—with reliable, compliant, and intuitive technology solutions, including our flagship Metrc suite of web and mobile apps and data products (dashboards, reports, and analytics tools). We are seeking a Senior Instructional Designer to lead the creation of high-quality instructional courses and videos for our Licensees, managing the end-to-end instructional design process to ensure effective, engaging, and compliant training that drives user success.

About the Role

As a Senior Instructional Designer within the Training team, you will own the design, development, and management of instructional courses and videos for Metrc’s Licensees, enabling them to effectively use our web and mobile apps and data products in a highly regulated environment. Reporting to the Director of Training, you will manage the entire instructional design process, from needs analysis to content delivery, while collaborating with cross-functional teams (Product, Customer Success, Sales) to ensure training aligns with product functionality and regulatory requirements. This role is ideal for a seasoned instructional design professional with a proven track record in creating impactful training content for SaaS platforms, ready to lead and deliver in a fast-paced, compliance-driven setting.

Key Responsibilities

Instructional Design Strategy

• Define and execute a comprehensive instructional design strategy for Metrc’s Licensees, ensuring training content aligns with product features, user needs, and cannabis industry regulations.
• Conduct needs assessments with Licensees (state regulators, cannabis businesses) and internal stakeholders (Product, Customer Success) to identify training gaps and objectives.
• Develop scalable, modular training programs, including e-learning courses, videos, and documentation, to support diverse user roles and learning preferences.

Content Development and Delivery

End-to-End Process Management

Cross-Functional Collaboration

Stakeholder Engagement

Qualifications

Required Qualifications

Preferred Qualifications

Education

Travel

Physical Demands and Work Environment

Why Join Us?

DITL

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.