Retail Customer Service Associate

POSITION SUMMARY :

The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping. They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services. The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority.

Employee Benefits

• Competitive wages for both full and part time opportunities
• 401K plan with company match after 1 year
• Educational assistance up to $5,250 per calendar year for tuition and other allowable education expenses. Must be working at FedEx for 90 continuous days to receive reimbursement.
• Scholarship Program opportunity for FedEx Office employees and eligible dependents after 1 year of employment that range from $1,000 to $5,000 per program year.
• Generous paid time off program that includes holiday pay, bereavement time, jury duty, and accrual programs for paid vacation and sick time.
• Sick time accrues 1 hour for every 30 hours worked up to 72 hours.
• Vacation accruals are based on position and years of service. For part-time, start accruing after 1 year of service at a rate of 3.34 hours for every 173 hours worked. For full-time, start accruing vacation time immediately based on hours worked to accrue approximately one or two weeks of paid vacation in the first year (based on position) and work your way up to more paid vacation time with tenure.
• 4 premium holidays, 2 non-premium holidays, and 2 floating holidays.
• Paid parental leave for both moms and dads!
• Adoption Assistance Program
• If you are a regular full-time employee at FedEx, or are a part-time employee at FedEx who has completed 91 days of employment and worked a minimum average of 12 hours per week, you may enroll yourself and your eligible dependents in FedEx medical, dental, and / or vision coverage. You may also enroll in the Flexible Spending Accounts (FSA).
• LTD & STD Disability (full-time employees only), Life Insurance, Commuter, and Voluntary benefits
• Valuable employee discounts on shipping, printing, and access to PerkSpot, which offers discount programs for items such as auto purchases, computer products, mobile phone products, education, and more.
• Free help with career development aspirations / training for all FedEx Office employees

GENERAL DUTIES AND RESPONSIBILITIES :

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

People

Follows instructions of supervisors and assists other team members in performing store functions

Assists in the training of store team members

Service

Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized need

Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services

Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs

Ensures all customer problems are resolved quickly and to the satisfaction of the customer

Takes complex customer orders using order systems and provides accurate pricing information

Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels

Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents

Maintains a safe, clean and orderly retail Store

Profit

Ensures confidentiality of customer data and careful handling of documents, media, and packages

Processes financial transactions using a Point of Sale terminal (POS),including handling cash and making change

Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability

Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage

Takes preemptive action to prevent errors and waste

Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits

Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and procedures

Self-Management

Performs multiple tasks at the same time

Looks for opportunities to improve knowledge and skills within the retail Store

Able to operate with minimal supervision

Adheres to all FedEx Office team member and retail store standards, as outlined in the team member handbook

All other duties as needed or required

MINIMUM QUALIFICATIONS AND REQUIREMENTS :

ESSENTIAL FUNCTIONS :

Preferred Qualifications :

Pay Transparency : This compensation range is a reasonable estimate of the current starting pay range in NJ. Actual starting pay is determined by experience relative to the job, market level, specific location, and other job-related factors permitted by law. Regular full- and part-time employees who complete 91 days of employment and work a minimum average of 12 hours per week are eligible to enroll in medical, dental, and / or vision coverage. Educational assistance for tuition requires 90 continuous days of employment to receive reimbursement. Full- and part-time employees are eligible for 401(k) on the first day of the month coincident with or next following one month of service. Company match after 1 year of service.

Pay : $19.70 - $26.60 / hr

Additional Details :

Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions.

FedEx Office is an Equal Opportunity Employer including, Vets / Disability.

Know Your Rights

Pay Transparency

FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email

HR.Recruiting@fedex.com

FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can

click here

to learn about Philadelphia’s fair chance hiring law.

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