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Clinical Program Manager

Clinical Program Manager

Step UpSan Bernardino, CA, United States
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Job description :

JOB TITLE :  Program Manager (Clinical – LMFT, LCSW, LPCC)

Department : Housing Full-Service Partnership (FSP)- San Bernardino County

Reports To :  Director of Clinical Services

Classification : Exempt I Full-Time

REQUISITION NUMBER :  1657

Work Location : Hybrid remote in San Bernardino, CA 92401

Pay :  $88,000.00 - $95,000.00 per year

Benefits :

  • Medical insurance
  • Dental insurance
  • Flexible spending account
  • Life insurance
  • Paid time off
  • Retirement plan
  • 403(b)
  • Vision insurance

License / Certification :

  • LMFT (Preferred)
  • Licensed Certified Social Worker (Preferred)
  • LPCC (Preferred)

    • SUMMARY :

    Lead a dynamic team providing comprehensive mental health and housing support to adults with serious mental illness in San Bernardino County. As a licensed clinician, you’ll oversee clinical and administrative operations, ensure compliance with DBH and Medi-Cal standards, and foster a trauma-informed, recovery-oriented environment. Enjoy a competitive salary $88,000–$95,000, comprehensive benefits, and opportunities for professional growth. Join a mission-driven organization dedicated to hope, wellness, and collaborative relationships.

    KEY RESPONSIBILITIES :

    Leadership & Clinical Oversight

  • Lead and supervise clinical and case management staff, ensuring alignment with the

    • Housing First and Recovery Model.

  • Facilitate weekly team meetings and provide direct clinical guidance on case progress.
  • Provide direct supervision, support, and training to team members; ensure team meets productivity standards.
  • Oversee clinical service provision, including crisis intervention, individual rehabilitation, and medication management coordination.
  • Serve as clinical lead for on-call coverage, ensuring 24 / 7 access to support services.

    • Program Administration

  • Oversee day-to-day operations to ensure appropriate staffing, program census coverage, and clinical workflows.
  • Manage program budget and outcomes to meet contract revenue requirements.
  • Authorize timesheets, mileage, performance evaluations, and service documentation.
  • Coordinate hiring, onboarding, and ongoing development of staff in collaboration with the Director of Clinical Services and Quality Management.

    • Quality Assurance & Compliance

  • Ensure all documentation meets DBH, Medi-Cal, and Welligent ERRS standards.
  • Monitor service delivery for fidelity to evidence-based practices (e.g., CBT, DBT, MI, TIC).
  • Partner with QA Manager to implement compliance protocols and third-party billing readiness.
  • Co-sign clinical documentation as required by licensure standards.

    • Community Engagement & Communication

  • Act as liaison with DBH, Continuum of Care (CoC) partners, and other community stakeholders.
  • Represent Step Up at local management meetings, QA groups, and collaborative provider forums.
  • Manage external communication and referrals related to clinical program services.

    • QUALIFICATIONS :

  • Current CA license as an LMFT, LCSW, or LPCC in good standing.
  • 2 years of clinical experience working with adults diagnosed with chronic mental illness
  • Experience supervising interdisciplinary staff and / or interns.
  • Strong knowledge of DBH / Medi-Cal documentation standards, housing support models, and mental health best practices.
  • Proficiency in Electronic Health Records (EHR), especially Welligent.
  • Valid California driver's license, auto insurance, and reliable transportation required.

    • SKILLS & COMPETENCIES :

  • Expertise in DSM-5, clinical assessments, and level-of-functioning evaluations.
  • Proficiency in trauma-informed care, recovery-oriented practice, and culturally responsive service delivery.
  • Strong leadership, time management, and organizational skills.
  • Capacity to work independently in the field and maintain professional boundaries under challenging circumstances.

    • Experience :

  • working with adults with chronic mental illness : 2 years (Preferred)
  • Medical documentation : 1 year (Preferred)

    • PHYSICAL & ENVIRONMENTAL REQUIREMENTS :

  • Frequent walking, sitting, driving, and computer use.
  • Occasional lifting of up to 15 pounds.
  • Exposure to field-based work with individuals experiencing homelessness, including conditions involving poor hygiene, bedbugs, and emotionally intense encounters.
  • Training provided in crisis de-escalation and safety

    • STEP UP CORE VALUES :

    All staff are expected to embody Step Up's Core Values in all interactions : HOPE, WELLNESS, VOICE & CHOICE, RESPECT, and COLLABORATIVE RELATIONSHIPS.

    Step Up is an equal opportunity employer and is committed to diversity, equity, and inclusion in the workplace.

    Employment Type : Full Time

    Years Experience : 1 - 3 years

    Salary : $88,000 - $95,000 Annual

    Bonus / Commission : No

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    Clinical Program Manager • San Bernardino, CA, United States