Equipment & Service Technician (Beverage Industry)

Note to Candidates : We meticulously craft our job descriptions to clearly define the skills necessary for success and the expected performance level of the role, resulting in detailed content. Our goal is to ensure the description accurately reflects the job you will perform. We value your input and look forward to hearing what you think about the format in the interview process.

Who We Are :

Crafty elevates workplace food and beverage programs with enhanced services managed in one innovative, centralized platform. Founded in 2015, our mission is to help companies craft better workplaces. From DraftKings to Robinhood to Zillow, we work with the world's biggest brands to foster a culture of employee connectivity and productivity. Headquartered in Chicago, with offices in New York and the Bay Area, Crafty manages food and beverage programs across 300+ offices, serving more than 300,000 employees per month. Our commitment to crafting better workplaces starts from within. We are a team of passionate, resourceful, and hard-working trailblazers who love what we do. Our expertise spans technology, food and beverage operations, client success, fulfillment and more. At Crafty, our people are our greatest asset, because it's our people who foster a culture that makes our company a place worth being part of. And of course, the snacks are the cherry on top!

The Role : Fairfield, NJ

We are seeking a Service Technician to support our New York market operations team, reporting to the Fulfillment Manager. This position is based at our Fulfillment Center in Fairfield, NJ, with occasional travel to client offices in Manhattan as needed.

What will be expected from you :

• Diagnose & Repair : Troubleshoot and repair a variety of coffee, espresso, water and ice equipment, ensuring top-notch performance.
• Customer Interaction : Communicate clearly with customers, explaining diagnoses and repairs to ensure they're informed and satisfied.
• Support : Provide expert telephone support, guiding customers through troubleshooting steps.
• Installation : Assist with the installation of large or heavy equipment, ensuring seamless operation from day one.
• Service Calls : Conduct both phone and on-location service calls, delivering professional service with a personal touch.
• Inventory : Maintain proper inventory of parts and filters in your service vehicle to support first-visit repairs for our clients.
• Ticket Management : Manage and update work order ticket flow in our ticketing system.
• Training : Help support equipment maintenance training for service technicians and other Crafty team members.

Required Attributes :

Ideal Experience :

Don't meet all of the qualifications? We want you to consider all of your skills and experiences - both professional and personal- that would make you successful in this role. Although some qualifications are essential, others can be attained with time. We believe diverse perspectives, upbringings, and knowledge contribute to our strong company culture and we encourage you to apply.

Expected Results :

What we offer : Our people mean everything to us. When you join Crafty, you're joining a team of passionate, smart, and supportive people who work incredibly hard and have a good time along the way.

We are proud to offer a compensation package that includes our Crafty healthcare plan, covering primary health, dental, and vision plans, 401k, paid time off, equipment certification courses, and parental leave. And, of course, it also includes Crafty-grade snacks, beverages, and fun events!

Lastly, this role offers a special opportunity : to have a major hand in shaping the future of a young, flourishing company. Your creativity, ambition, and work will steer the direction of our successes.

Our compensation amount for this role is starting at $27-30 per hour in New Jersey. Final offer amounts are determined by multiple factors including cost of living based on location, candidate experience and expertise, and may vary from the amounts listed above.

Crafty provides equal employment opportunities (EEO) to all employees and applicants for employment without discriminating against race, color, religion, sex, sexual orientation, national origin, age, disability or genetics.

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