Overview
General Function :
MEC’s Planner Scheduler is responsible for managing and completing the day to day orders from internal and external customers. Work as a team with Customer Service Representative in fulfilling customer needs to ensure customer satisfaction. Relies on experience and judgment to plan and accomplish goals.
Responsibilities
Essential Responsibilities & Duties :
- Responsible for establishing, managing, reviewing and maintaining a master schedule
- Responsible for making adjustments to the master production schedule to ensure that inventory levels and customer service goals are maintained and proper capacity and material planning occur; manage volatility in orders
- Responsible for developing the reordering information on each part to support customer requirements
- Review the materials required and work with Purchasing on any material issues that could result in late deliveries.
- In depth knowledge of forecasting in build-to-order, build-to-stock, and assembly-to-order environment
- Knowledge of Lean concepts (TPS) as it relates to scheduling functions
- Correspond directly with Operations on priorities and schedule changes
- Assists the Sales Lead and CSR on managing the customer account
- Communicate and coordinate with MEC’s internal departments
- Cleaning up back orders; avoid excel stock
Qualifications
Qualifications and Competencies :
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, behaviors and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Interpersonal skills; organization skills and multi-tasking abilityCommunication skills (verbal and written) with people at all levels of the organization and external contacts; Professionally assertiveIn depth knowledge of master production schedules, material requirements planning, capacity requirements planning, just in time philosophy, theory of constraints, cycle time, Kanban, QS9000 demand-pull, order-push conceptsKnowledge of customer service principles and practicesProblem analysis and problem-solving skillsAttention to detail and accuracyAbility to work independentlyListening skills; Adaptability; Initiative; Stress toleranceHigh school diploma, general education degree or equivalentKnowledge of relevant computer applications (MS Word / Excel,ERP)Ability to comprehend Enterprise Resource Planning systemTrack customer pick orders for shippingMEC product knowledge; Knowledge of administrative procedures