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Customer Service Manager

Customer Service Manager

Leangelo Gibson Farmers InsuranceArlington, TX, US
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Job Description

Job Description

Don't stay stuck in the same place, continue to grow with us!

Leangelo Gibson Agency with Farmers Insurance in Arlington, Texas, is looking for a dedicated, driven individual to join our growing team as a Full-Time customer service sales rep. If you are determined and have amazing relationship-building skills, then this is your opportunity for a rewarding career with excellent income and growth potential . As a customer service sales rep, you will be giving back to your community every day by assisting customers with the coverage to fit their unique needs.

General Lines Texas Property & Casualty license must be active to be considered.

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off

Flexible Schedule

Responsibilities

  • Develop ongoing networking relationships with Real Estate Agents, Mortgage Lenders, Title Companies, Auto Dealers, etc.
  • Process customer policy change requests.
  • Secure all Trailing Documents from customers.
  • Handle all incoming claim calls from customers and follow-up.
  • Complete Evidence of Insurance requests.
  • Document each customer contact in eAgent.
  • Immediately greet all customers, entering the office, in a friendly and helpful manner.
  • Take premium payments from customers.
  • Answer incoming phone calls on the first ring.
  • Thoroughly understand and follow all underwriting, rating and compliance requirements.
  • Maintains phone time or sales quotas as determined by management.
  • Schedule appointments for sales staff to meet prospective customers.

Requirements

  • Possess an upbeat, positive and enthusiastic attitude.
  • Be a great self-starter with a sense of urgency.
  • Proficiency to multi-task, follow-thru and follow-up.
  • Confident, self-starter who works well independently.
  • Must have ability to multi-task.
  • Excellent Spelling and Grammar skills.
  • Problem-Solving Capabilities.
  • A Property & Casualty insurance license is required.
  • A Life & Health Insurance license is required.

    • General Lines Texas Property & Casualty license must be active to be considered.

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    Customer Service Manager • Arlington, TX, US