VP of Customer Success

The Vice President of Customer Success at Acumatica will lead the strategy and execution of a partner-first Customer Success model ensuring every customer becomes a customer for life.

Reporting to the Chief Revenue Officer this role is accountable for driving retention adoption and advocacy across the customer lifecycle. The VP will architect scalable programs for partners build and lead a high-performing Customer Success team and leverage data-driven insights to improve Net Dollar Retention Net Promoter Score and overall customer satisfaction. This is a strategic leadership role requiring a blend of customer empathy operational excellence and growth mindset to deliver exceptional experiences and long-term value.

Retention & Growth

• Drive YoY Net Dollar Retention by improving renewal rates and expanding add-on adoption.
• Increase Net Promoter Score (NPS) and foster customer advocacy to support new business growth.

Customer Journey & Experience

Team Leadership

Data-Driven Insights

Cross-Functional Collaboration

Qualifications :

Skills & Attributes

Leadership

Creative enthusiastic leader who inspires teams and drives continuous improvement.

Additional Information :

Acumatica is an Affirmative Action and Equal Opportunity Employer / Veterans / Disabled. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin or protected veteran status and will not be discriminated against on the basis of disability.

If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application please e-mail . This email is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails sent for this purpose will be returned. Emails sent for other purposes such as following up on an application or technical issues not related to a disability will not receive a response.

For this role the salary range is $255000-$280000 annually. This range represents the low and high end of the salary range for this job and may vary based on location. The actual salary offer will carefully consider a wide range of factors including skills qualifications experience and other relevant elements.

At Acumatica certain roles are eligible for additional rewards including annual bonus and stock. These awards are allocated based on individual addition certain roles also have the opportunity to earn sales incentives based on revenue or utilization depending on the terms of the plan and the employees role.

Benefits / perks listed here may vary depending on the nature of your employment with Acumatica and the country where you -based employees gain access to healthcare benefits (medical dental and vision insurance for you and your dependents) employer paid Short-Term / Long-Term Disability and Basic life coverage 401(k) plan with company match Flexible time off sick and safe leave among others.

Remote Work : No

Employment Type : Full-time

Key Skills

Business Development,Eclipse,Economics,Accounting,Corporate Risk Management,Brokerage

Department / Functional Area : Sales

Experience : years

Vacancy : 1