Technology Support Lead - Application Support

Develop and support AI / ML solutions for troubleshooting and incident resolution. Collaborate with cross-functional teams to perform root cause analysis and implement production changes. Mentor and guide team members to foster innovation and strategic change. Coordinate incident management coverage to ensure effective resolution of application issues. Facilitate and coordinate communications during critical outage situations. Document calls, manage queues, analyze tickets, and interface with impacted lines of business for incident impact analysis. Serve as a single voice for our line of business and cross-line business incidents. Maintain an end-to-end view of issues for objectivity. Influence senior technology leads across organizations to ensure timely resolution of incidents Required Skills and Capabilities : 5 years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services. Expertise in application development and support with m...Support, Application, Lead, Technology, Cloud Architect, Banking, AWS