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Load Control Customer Service Agent (Internal AZ)
Load Control Customer Service Agent (Internal AZ)Pacific Aviation • San Francisco, California, USA
Load Control Customer Service Agent (Internal AZ)

Load Control Customer Service Agent (Internal AZ)

Pacific Aviation • San Francisco, California, USA
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Description

Pacific Aviation is hiring experienced Weight and Balance team members to perform Load Control at San Francisco International (SFO) to support secure and efficient aircraft operations. This is a part-time position ideal for candidates who are detail-oriented safety-conscious and thrive in behind-the-scenes aviation roles.

As a Weight and Balance Load Controller youll play a critical role in coordinating weight and balance preparing documentation and ensuring that flights depart safely and on schedule.

Requirements

What Youll Do

  • Coordinate with Centralized Load Control (CLC) ramp staff and cargo teams to support safe and timely flight departures
  • Calculate estimated zero fuel weight (EZFW) and transmit to flight dispatch
  • Prepare and review flight documentation (checklists logs UCM telexes etc.)
  • Verify cargo documents loading instructions and notify teams of errors or updates
  • Communicate last-minute changes (LMCs) to the cockpit crew and adjust load sheets accordingly
  • Track and report weight discrepancies or fuel impacts that affect ZFW
  • Uphold safety standards and loading principles based on load category and flight destination
  • Maintain accurate records and follow airline-specific and regulatory requirements

What You Bring

  • Fluent in English (written and verbal)
  • Strong attention to detail and documentation accuracy
  • Ability to manage time-sensitive high-pressure tasks
  • Team player with strong communication and coordination skills
  • Comfortable using technology and airline systems (DCS telex email etc.)
  • Self-motivated methodical and able to adapt to unexpected situations
  • Aviation experience or 3 months in a customer service role preferred
  • Must be legally authorized to work in the U.S.
  • Willingness to complete all required airline and safety training
  • Schedule

  • Part-Time
  • Varies depending on availability and seasonal demand
  • Must be available on weekends and holidays as needed
  • Benefits

    Benefits

  • Pay : $23.15 per hour Shift B Premium ($1)
  • Medical Dental and Vision Insurance
  • 401(k) Retirement Plan
  • Paid Time Off
  • Uniform Provided
  • Parking Discount
  • Paid Training
  • Referral Bonus
  • Cell Phone Plan Reimbursement
  • Required Experience :

    Unclear Seniority

    Key Skills

    Corporate,Lighting,Marketing & Advertising,Back Office

    Employment Type : Intern

    Experience : years

    Vacancy : 1

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