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Commercial HVAC Service Technician
Commercial HVAC Service TechnicianHobbs & Associates, LLC. • Norfolk, VA, US
Commercial HVAC Service Technician

Commercial HVAC Service Technician

Hobbs & Associates, LLC. • Norfolk, VA, US
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Job Title :

  • Commercial HVAC Service Technician Job Location : Norfolk, VA FLSA Status : Non-Exempt This is a FULL-TIME position Overview : At Hobbs & Associates, our greatest asset is our people.
  • We know that when we invest in our team, everything else falls into place — top-tier service, lasting client relationships, and a company culture built on trust and expertise.
  • Whether you’re an experienced HVAC professional or just starting your journey, you’ll find more than just a job here — you’ll find a long-term career path.
  • We offer hands-on training, growth opportunities, and a work environment where your skills and ideas are valued.
  • From field technicians to office staff, every role plays a vital part in our mission to lead the HVAC industry through innovation, service excellence, and genuine teamwork.
  • If you’re looking for a place where you can make an impact, grow your craft, and be part of something bigger — we’d love to meet you.

About the Role :

  • Under the guidance of the Service General Manager, the HVAC Service Technician plays a key role in delivering top-tier service to our customers by expertly installing, servicing, and starting up a wide range of HVAC systems.
  • From first-time installations to diagnosing and repairing complex issues, you’ll be the go-to problem solver our customers count on.
  • This role is all about creating positive experiences — identifying problems, delivering smart solutions, and ensuring every job is completed to the highest standards for both the customer and the company.
  • You’ll work with industry-leading equipment, including VRF systems, rooftop units, packaged systems, and more.

    • Essential Duties and Responsibilities :

  • To succeed in this role, a Commercial HVAC Service Technician must demonstrate advanced technical ability, strong problem-solving skills, and a commitment to customer satisfaction.

    • Core responsibilities include :

  • Service, Troubleshooting & Optimization  – Diagnose and resolve issues on a variety of commercial HVAC systems.
  • Perform preventative maintenance and fine-tune system performance for energy efficiency and reliability.
  • Customer Relationship Management  – Build and maintain strong client relationships by addressing service concerns, recommending improvements, and delivering high-quality communication and support.
  • Communication & Documentation  – Coordinate with internal teams to ensure efficient scheduling and follow-up.
  • Accurately complete service reports, work orders, and related documentation in a timely manner.
  • Vehicle & Equipment Readiness  – Maintain a clean, organized, and well-stocked service vehicle.
  • Ensure personal tools and equipment are kept in optimal working condition.
  • Training & Mentorship  – Stay up to date through ongoing technical training.
  • Serve as a resource and occasional mentor to junior technicians in the field.
  • Safety & Compliance  – Follow all safety guidelines and regulatory requirements as outlined by OSHA, the company, and customer sites.
  • Emergency Response  – Participate in the on-call rotation to provide after-hours support for urgent service needs.
  • Other Duties as Assigned  – Contribute to the team and company by stepping in where needed.

    • Additional Role Highlights :

  • Some overnight travel may be required depending on jobsite location.
  • Partial tool set provided by the company.
  • All required PPE is supplied by Hobbs & Associates.
  • Technicians receive a company-issued corporate credit card for job-related expenses.
  • Extensive on-the-job training is provided at  no cost  to the employee, with opportunities to grow skillsets over time.

    • Competencies :

  • Technical Expertise & Problem Solving – Applies in-depth knowledge of commercial HVAC systems, tools, and technologies to troubleshoot issues and implement effective solutions.
  • Maintains strong attention to detail and follows through on complex service tasks.
  • Customer & Team Engagement – Builds trust and maintains positive relationships with customers through clear, professional communication and consistent service.
  • Collaborates well with peers, dispatch, and management to support team goals.
  • Time & Task Management – Prioritizes responsibilities effectively, manages schedules, and maximizes productivity across varying service calls and work environments.
  • Adaptability & Continuous Learning – Responds well to changing job demands and field conditions.
  • Actively participates in training and embraces new tools, technologies, and methods to stay current in the trade.

    • Experience & Requirements :

  • 3–5 years of commercial HVAC service experience with systems such as VRF, rooftop units, and packaged equipment.
  • EPA Universal Certification required; OEM-specific training or certifications preferred.
  • Skilled in diagnostics, troubleshooting, and interpreting service manuals and schematics.
  • Strong communication and customer service skills with a professional, team-focused mindset.
  • Valid driver’s license with clean driving record; able to pass a background check and drug screening.
  • Physically capable of lifting heavy equipment, climbing ladders, and working in various field conditions, including rooftops and tight spaces.
  • Willingness to participate in an on-call rotation for emergency service coverage.

    • Physical Demands / Work Environment :

  • This role is primarily field-based and physically active.
  • HVAC Service Technicians can expect to spend the majority of their time on their feet, walking, standing, climbing ladders, bending, crouching, or working in tight and confined spaces.
  • Extended periods of physical activity are common while diagnosing and repairing equipment at customer job sites.
  • While a small portion of time (approximately 25%) may be spent in an office setting completing reports or administrative tasks at a computer, most responsibilities require hands-on work with tools and equipment.
  • Technicians must regularly lift and move items up to 50 pounds and occasionally up to 100 pounds, sometimes in challenging environments.
  • Clear and effective communication with customers, coworkers, and supervisors is essential, both in person and electronically.
  • Individuals must also be capable of reviewing their work for accuracy and making necessary adjustments in the field.
  • This position involves frequent exposure to outdoor conditions and varying environments, including mechanical rooms, rooftops, and active construction sites.
  • Noise levels may range from low to high depending on the job location.

    • Benefits :

  • We offer a competitive and comprehensive benefits package, including : Health & Wellness  – Medical, dental, vision, and life insurance coverage to support your well-being.
  • Financial Security  – 401(k) retirement plan with company match and short / long-term disability coverage.
  • Work-Life Balance  – Paid time off (PTO), paid holidays, and an employee assistance program (EAP).
  • Professional Development  – Ongoing training opportunities and support for continuing education.
  • Company Perks  – Uniforms, vehicle and phone (as applicable), and a supportive team environment that values your expertise.
  • Hobbs & Associates, LLC is an Equal Opportunity Employer.
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