HR Assistant II

Description

We are striving to be Earth’s Best Employer and to get there, we need exceptionally talented, bright, and driven people. Join our clients My HR Live Support team and help make a difference for all employees. Our organization, delivers best-in-class Leave of Absence, Disability and Accommodations services to internal employees, applicants, job seekers, and candidates globally. We provide accurate, consistent and timely responses to inquiries from various contact channels – phone, web case and chat.

The MHLS Advisor is an HR representative that takes care of phone related contacts from employees across the US, EMEA(Europe), Canada and LATAM (Latin America). Associates will work one-on-one with employees of these areas while maintaining successful partnerships with HR Business Partners, Benefits, Stocks, Payroll, Talent Management and Operations partners to find the solution for the customer while providing a world-class employee experience. In this role you will master your research skills and ability to resolve HR, Disability, Leave, and / or Accommodation issues coming in via the MHLS phone system while using our case management system to document and track every call with high level of accuracy. Moreover, you will encourage self-service tools available for all employees.

Our HR Professionals must be able to ask our employees probing questions to fully understand what is going on in their life, what kind of support they need, how to get them their benefits and get their situation back on the right track to resolve utilizing business processes with a high attention to detail, use multiple resources to find the right information and communicate effectively with them. A high degree of ownership, strong communication skills, and the ability to handle sensitive situations with care are essential for this position. This is a fast-paced environment requiring ability to quickly pivot through several communication forms, prioritization of work to be completed as well as follow-through and execution with attention to details while always keeping the customers’ needs first.

The MHLS team is comprised of HR Professionals supporting internal employees globally within multiple languages, with services 24 hours a day, 7 days a week in some countries. As a MHLS professionals your responsibilities will be :

• Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of problem solving and customer obsession.
• Receive and resolve inquiries primarily via phone, chats, and emails from employee contact channels.
• Serve as the first point of contact for Leave, Disability, and Accommodation related inquiries, including but not limited to case intake, general policy questions, documentation, next steps and requirements to expedite the process.
• Resolve such inquiries holistically by referring to available documentation such as frequently asked questions, knowledge base articles, and standard operating procedures – escalate when these cannot be resolved.
• Build customer trust through empathetic, personalized conversations by assessing and adjusting the case management plan to each employee’s changing needs.
• Respond to employees impacting issues that may arise during the leave event and ensure the right communication and documentation occurs, even when information is limited.
• Use high judgement, critical thinking and rationale to balance process adherence with employee’s needs to analyze and decide on disability, leave and accommodations requests.
• Consistently consult and collaborate with partner teams on process changes in an effort to resolve cross-functional issues to update and improve policies.

Skills

customer support, HR, Phones experience, Chat experience, demonstrating empathy, computers proficiency

Top Skills Details

customer support,HR,Phones experience,Chat experience,demonstrating empathy,computers proficiency

Additional Skills & Qualifications

Pay and Benefits

The pay range for this position is $21.00 - $21.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Aug 31, 2025.

About Aston Carter :

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the ., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.