Overview :
A leader in high-end interiors specializing in custom kitchens, baths, closets, and bespoke stone and millwork, is seeking a dynamic and hands-on Chief Operating Officer (COO) to drive operational excellence and scalability. The COO will be deeply involved in day-to-day operations while designing and refining systems that enable growth and efficiency across the organization.
This role requires an executive who thrives in a fast-paced, high-touch environment, engages at all levels with personnel, and understands the unique demands of delivering luxury custom projects with precision and quality.
Key Responsibilities :
1. Operational Leadership & Strategy
- Define, implement, and continuously improve processes across all departments : Estimating, Engineering, Design, Sales, Procurement, Logistics, and Installation.
- Engage directly with staff at every level, fostering collaboration and accountability.
- Develop KPIs and reporting systems to monitor operational performance and drive results.
- Align operational strategy with company growth goals while maintaining the company’s commitment to excellence and craftsmanship.
2. Department Oversight & Coordination
Lead, mentor, and support department heads to ensure efficiency, communication, and alignment.Oversee seamless hand-offs between design, engineering, procurement, and installation teams.Ensure all client deliverables exceed expectations in quality, accuracy, and timeliness.3. Process Optimization & Systems Development
Design and implement scalable systems to track projects, manage workflow, and enhance communication.Standardize estimating, costing, and procurement workflows using historical data and market analytics.Identify operational inefficiencies and develop actionable solutions.4. Supply Chain & Procurement
Manage relationships with outsourced manufacturing partners in Europe to ensure precision, quality, and on-time production.Oversee complex international logistics, including customs clearance and shipping management.Negotiate vendor contracts to secure favorable terms and reliable supply chain performance.5. Financial Management & Reporting
Partner with finance to manage budgets, forecasts, and cost controls.Analyze financial data and operational KPIs to ensure profitability and healthy margins.Provide strategic insights to the CEO on operational and financial performance.6. Leadership & Culture
Lead by example with a hands-on approach, engaging directly with teams across departments.Promote a culture of accountability, collaboration, and continuous improvement.Build trust and communication channels to ensure smooth execution of projects.Required Qualifications :
10+ years of operational leadership experience in luxury construction, millwork, cabinetry, stone fabrication, or high-end residential / commercial fabrication.Proven ability to develop and implement operational systems in a multi-department organization.Strong financial acumen, with a solid understanding of budgeting, forecasting, and cost analysis.Excellent leadership, problem-solving, and organizational skills.Hands-on and approachable, with the ability to engage effectively with staff at all levels.Proficiency in English; Spanish and / or Italian language skills are a strong plus for working with international vendors and partners.Preferred Skills & Experience :
Experience with ERP and project management platforms specific to design, construction, or fabrication industries.Familiarity with U.S. building codes and installation standards.History of scaling operations during growth phases or restructuring environments.Strong vendor management and negotiation skills.Key Attributes :
Strategic thinker with tactical execution skills.Strong communicator with the ability to motivate and align cross-functional teams.Highly organized, detail-oriented, and proactive.Adaptable and thrives in fast-paced, client-driven settings.Passionate about luxury design, craftsmanship, and operational excellence.RB1554
