Receptionist / Administration

Job Description

Job Description

Join the Winning Team at Mercedes-Benz of Gilbert!

Mercedes-Benz of Gilbert is a family-owned and independently operated dealership that prides itself on exceptional service and a state-of-the-art facility. Serving the Gilbert area, we’re known for our successful sales and service team, and we’re on the lookout for dedicated, motivated individuals to join us as a Receptionist!

Top applicants will be friendly and enthusiastic when greeting customers. Applicant must be professional in both appearance and telephone skills.

• A minimum of one year administrative experience is required.
• Must be competent using Microsoft Excel, Word as well as Google Sheets and Google Drive products.
• A minimum of one year receptionist experience is preferred.
• Dealership and CDK experience is a plus!.
• Applicant must enjoy working with others in a fast paced environment.
• Some duties include answering a multi-line telephone system, greeting guests, data entry, making follow up outbound calls and various other tasks as assigned.

If you thrive in a fast-paced environment and love connecting with customers, this is the opportunity for you. Automotive reception experience is a plus, but we’re happy to train the right candidate!

Working weekday morning, afternoon and nights shifts, as well as on weekends will be required.

WHAT WE OFFER :

Benefits

Promotes from within

Full time schedule.

RESPONSIBILITIES :

Administrative Duties :

Enter vehicle data in various dealer portals

Compile reports for management

Have a strong understanding of Microsoft Office products (Excel, Word, etc.). Must be competent with using Good Drive products.

Be able to navigate multiple websites, apps and portals

Have a competent understanding of technology and how to navigate different sites, portals and apps.

Reception Duties :

Manage inbound calls and route the to the correct department accordingly

Welcome walk in traffic

Engage daily with customers via phone

Make outbound calls to follow up with potential sales customers

Manage incoming sales calls and enter information into database

Monitor online lead database for client inquiries

Complete data entry tasks

Frequently check and respond to emails promptly

Keep and maintain a clean and welcoming front desk

Be cheerful and welcoming to all of our clients

Assist sales personnel

Assist management

REQUIREMENTS :

Strong verbal and written communication skills

Ability to handle objections confidently over the phone

Call center experience preferred but we will train the right candidate.

Time management, prioritization skills, and the ability to multi-task are required

Self-motivated and goal oriented

Must work well within a team environment

Work well being behind a computer

Work well with interacting with clients and staff

Familiar and comfortable using a computer, Microsoft Office products and the ability to learn new computer applications.

Must be willing to submit to a drug screen prior to employment