Treatment Coordinator

Job Description

Job Description

Patient Ambassador (Dental Treatment Coordinator) – Fantastic Career Opportunities

High-end compensation in the industry—base plus bonuses for strong performance

Large, diverse patient base of all payor types

Provide general, specialty and orthodontic services in all offices.

Established organization committed to quality and patient experience.

Growth through training, professional development, and mentorship

Great clinical and administrative teams in every office

A team approach to providing patients with a great experience.

Geographic diversity throughout Southern California

Digital state-of-the art practice management system, instruments, and equipment

What We Are Looking For In A Patient Ambassador

An individual passionate about helping others.

An outgoing, personable individual with a cheerful attitude and demeanor

An intelligent, sensible, and instinctive individual with excellent communication skills

An individual who wants to be part of a high-caliber, high-quality team committed to satisfying patients and providing them with a great experience.

An individual with good analytical skills

An individual who wants to learn, grow, and advance in their career.

An individual willing to work full-time.

Your Qualifications

Computer skills

Motivated individual interested in advancement.

Collaborative, personable individual with an excellent and cheerful demeanor

Good inter-personal, oral, and written communication skills

Ability to apply sound judgment in making decisions.

Ability to lead and manage teams.

Bachelor’s Degree preferred.

Responsibilities Include

Great interaction with patients to promote trust and the optimal patient experience.

Learning dental terminology, treatment considerations, and administrative matters relating to dental treatment

Learning how PPO, HMO, and other dental plans work and providing guidance to patients to optimize their benefits.

Reviewing case treatment considerations and presenting financial options to patients for their diagnosed treatment

Proactively addressing patient concerns and providing insight and comfort to patients with regard to their dental treatment

Collaborating with dentists, hygienists, and front and back-office teams to promote the ultimate patient experience.

Interacting with Regional Management, Call Center, Marketing, HR, Recruiting, and other departments to ensure excellence in patient experience.

Support We Provide To Our Offices

Beautiful, state-of-the-art offices equipped with modern systems, equipment, and supplies.

Full back-office support by Specialty Managers, Specialty Assistants, Floor Supervisors, RDAs, DAs, X-Ray Techs and Sterilization Clerks

Excellent, high-caliber instruments

Reliable, quality supplies from the most reputable, dependable companies

Regulatory and facility compliance

Steady flow of patients of all payor types

Experienced and New Candidates Welcome

If you’re experienced, we’ll welcome you into our family and culture and support you in growing operationally so that you can be the best that you can be and grow to your greatest potential.

If you’re new, we’ll work with you, train you, and coach you with guidance and leadership from highly experienced, capable and excellent Patient Ambassadors, Office Managers, and our Training Department leadership. You’ll also benefit from training programs, regular reviews, one-on-one coaching, and many other resources we have to help you reach your potential.

Who And Where We Are

For more than 30 years, West Coast Dental has served Southern California with a commitment to high quality general and specialty dental and orthodontic care and a great patient experience for every patient.

West Coast Dental, including its affiliate Magicland Children’s Dental, represents a dynamic fast-growing group of over 45 dental offices—in greater Los Angeles, Orange County, the Inland Empire, and Northern San Diego—that offer the full range of general and specialty care, including orthodontics, to patients of all kinds—private, PPO, Medi-Cal, and HMO.

We are expanding throughout our markets and expect significant growth and opportunities for all our employees and partners.

Benefits We Offer

Paid Time Off

Sick Pay

Holiday Pay

Medical coverage

Supplemental vision coverage

Comprehensive dental benefit for employees and dependents.

Voluntary supplemental insurance for life, disability, critical illness, and accident

401k plan participation