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Returns Coordinator

Returns Coordinator

Werner EnterprisesLakeland, FL
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In this role you will wear many hats :

  • Quality Inspection
  • Returns Processing
  • Keeping appropriate records and reports to guarantee that tight inventory control and security are maintained. Assist in physical inventories.
  • Become knowledgeable of the responsibilities, procedures, and duties of other areas of the warehouse.
  • Participate in physical inventories; perform labeling, sorting, wrapping, packing, repacking and scanning as needed
  • Maintaining a safe working environment. Maintain a clean, neat, and orderly work area. Recognize our commitment to pride and quality work. Assist in maintaining the security of the building and conduct all activities in a manner that promotes a safe environment
  • Working with local in house  Dispatch team.
  • Supports load-out each morning for all trucks
  • Prints out daily Truck Manifests
  • Daily reporting for merchandise staging and return processing.
  • Cleans up the warehouse as needed near the returns area and dock doors.

The successful candidates will have :

  • Strong computer software skills 1-2 years
  • Ability to operate warehouse equipment
  • Must be capable of sitting, standing, and walking for extended periods of time
  • Ability to lift up to 80 lbs. frequently
  • Ability to count accurately
  • Support 7-15 (26 foot) box trucks daily - physical audit the inside of an 26 ft. box truck.
  • 1-2 years supporting (on-line) Inventory or heavy merchandise Off-Loading

    • This role will act as the operation’s customer support system. You will be responsible for, but not limited to maintaining ongoing communication with delivery teams, clients, and customers in order to address and resolve any problems or obstacles that could interfere with the timely completion of scheduled deliveries.

    ESSENTIAL JOB FUNCTIONS

    The job functions listed below represent the essential job duties and responsibilities of the above-listed position.

  • Administration of orders received at the facility for delivery.   This includes prompt updating of customer portals and internal systems.
  • Prompt scheduling of deliveries to the end consumer per the client specific SOP’s
  • Routing process for outbound delivery trucks focusing on service, revenue per truck, driver / drive team selection and dispatch.
  • Completes all shipment statuses in the appropriate operating systems and portals, collecting POD’s and communicating extra charges to customers per the established SOP’s.
  • Maintains bill of lading, labeling, manifest, pick sheets, load plans and other necessary documents for the planning, loading and delivery processes.
  • Communicates with sense of urgency with all parties keeping them informed of schedule or delivery issues, answering questions, responding to requests, and identifying and implementing solutions.
  • Monitors delivery teams' progress through their routes and schedules – informs or makes adjustments as necessary.
  • Advises delivery teams of the proper actions regarding customer, logistics or other problems which could arise and affect scheduled deliveries.
  • Verifies merchandise by matching customer and sales receipt information.
  • Resolves customer service issues by identifying and explaining the best solution, taking the appropriate action, and following up to ensure complete resolution.
  • Prepares quality reports, load out reports, dispatch logs and tracking logs, and set up of manifests
  • Manages exceptions not limited to late departures or arrivals, breakdowns, in-home service time, not at home, go backs, accidents, product or in-home damages, delivery team illness or injury.
  • Performs other related duties as required and assigned.

    • KNOWLEDGE, SKILLS, AND ABILITIES

    The requirements listed below are representative of the knowledge, skill, and / or ability required.

  • Ability to establish and maintain effective relationships with employees, contractors, supervisors, and the general public requiring courtesy, discretion, and independent judgment.
  • Excellent organizational, leadership, communication, reporting skills
  • Excellent organizational, leadership, communication, reporting skills
  • Ability to establish and maintain effective relationships with employees, contractors, supervisors, and the general public requiring courtesy, discretion, and independent judgment.
  • High energy and motivating skills
  • Microsoft Office proficient
  • Ability to safeguard customers’ personal information.
  • Detail-oriented, analytical problem-solver and ability to multi-task in a demanding environment, high-pressure, high-volume environment.
  • Knowledge of relevant policies, practices and procedures and requirements / standards.
  • Effective written, verbal communication skills and follow through

    • EDUCATION AND EXPERIENCE

  • High school graduate or equivalent experience.
  • One year customer service experience preferred
  • Routing, dispatch, and warehouse experience preferred

    • xa;We know benefits are critical and we are committed to offering comprehensive and affordable options for you and your loved ones. This position is eligible for benefits, which include medical, dental and vision plans. We also offer a 401(k) plan, stock purchase plan, paid time off, life insurance, disability plans and other optional supplemental coverage.

    Werner Enterprises provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information or veteran status or other status protected by law. We encourage applicants of all ages as we do not discriminate on the basis of an applicant's age.

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    Coordinator • Lakeland, FL