Call Center Agent (Nicaragua)

Call Center Agent

This is a remote position. The Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs.

Duties and Responsibilities :

• Responsible for managing a whole lot of incoming and outgoing calls in the operations.
• Identify the needs of client and find solution to it.
• Answering inbound calls, converting them to leads, and later to towing jobs.
Working Conditions :
• Remote
• Shift-based in a Call Center that works 24 / 7.
• Pacific Time Zone

Requirements :

1. Computer Specifications

2. Main Internet Speed Requirement

Using internet speedtest :

VoIP Speed Test | 8x8 / / Aircall's VoIP Speed Test | Aircall / / VoIP Speed Test : Check Your Network Reliability (getvoip.com)

3. Power Backup

4. Internet Backup (Secondary internet)

Power and Internet Backup is a MUST.