Customer Service Representative (Onsite)

Date Posted : Country :

United States of America

Location :

HKS34 : Wichita KS 2051 Airport Rd Wichita KS 67226 USA

Position Role Type : Onsite

U.S. Citizen U.S. Person or Immigration Status Requirements :

This job requires a U.S. Person. A U.S. Person is a lawful permanent resident as defined in 8 U.S.C. 1101(a)(20) or who is a protected individual as defined by 8 U.S.C. 1324b(a)(3). U.S. citizens U.S. nationals U.S. permanent residents or individuals granted refugee or asylee status in the U.S. are considered U.S. persons. For a complete definition of U.S. Person go here. Clearance :

None / Not Required

At Collins Aerospace our customers are at the core of our business and meeting each of their unique needs is the key to our position works directly with Airlines Airline Maintenance and Repair Overhaul (MRO) facilities & Brokers providing support for their parts in the need of youre an energetic self-starter interested in paving a career in a dynamic environment apply now!

WHAT YOU WILL DO :

Perform duties related to overall customer service and account management : logistics contract management and customer relations.

Communicate professionally and effectively both in writing and verbally to internal and external customers.

Effectively manage a large amount of written communication and data while complying with internal and external process.

Process customer repair orders and quotes in accordance with Standard Work procedures and when required redirect queries to appropriate department or personnel.

Coordinate and create documentation of receipt and repair of equipment necessary to comply with federal policies and current procedures.

Utilize enterprise system (SAP) to input or extract repair / material data.

Assist in interface with intra-company departments relative to warranty credit billing etc.

Maintain knowledge of Collins organization and products to provide the appropriate information and support to customers.

Consistently document customer service needs to identify patterns and maintain quality.

Position can require consistent movement. Tasks can include boxing and unboxing (up to 15 lbs).

QUALIFICATIONS YOU MUST HAVE :

Typically requires a HS Diploma or AA / AS degree (or other 2-year post high school training) with a minimum of 4 years of relevant experience.

Previous experience working in a customer-facing role.

Experience utilizing email (preferably Outlook) and MS Office software.

QUALIFICATIONS WE PREFER :

SAP experience.

ROLE TYPE :

• Please ensure the role type (defined below) is appropriate for your needs before applying to this role.

Onsite : Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees as they are essential to the development of our products.

Regardless of your role type collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world and access to Collins sites when their work requires in-person meetings.

WHAT WE OFFER :

Some of our competitive benefits package includes :

Medical dental and vision insurance.

Three weeks of vacation for newly hired employees.

Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution including a Lifetime Income Strategy option.

Tuition reimbursement program.

Student Loan Repayment Program.

Life insurance and disability coverage.

Optional coverages you can buy pet insurance home and auto insurance additional life and accident insurancecritical illnessinsurance group legal ID theft protection.

Birth adoption parental leave benefits.

Ovia Health fertility and family planning.

Adoption Assistance.

Autism Benefit.

Employee Assistance Plan including up to 10 free counseling sessions.

Healthy You Incentives wellness rewards program.

Doctor on Demand virtual doctor visits.

Bright Horizons child and elder care services.

Teladoc Medical Experts second opinion program.

And more!

Learn More and Apply Now!

Avionics delivers advanced cockpit displays vision systems and comprehensive digital solutions for global government commercial and business aviation customers. We provide connectivity and managed data services to ensure safety and seamless communication for passengers crews and militaries from aircraft and airports to air traffic management. Join us in creating solutions that connect the world one flight at a time. Start your application today.

At Collins the paths we pave together lead to limitless possibility. And the bonds we form with our customers and with each other propel us all higher again and again. Apply now and be part of the team thats redefining aerospace every day.

As part of our commitment to maintaining a secure hiring process candidates may be asked to attendselect steps of the interview process in-person at one of our office locations regardless of whether the role is designated as on-site hybrid or remote.

The salary range for this role is 40000 USD - 82000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer including but not limited to the role function and associated responsibilities a candidates work experience location education / training and key skills.

Hired applicants may be eligible for benefits including but not limited to medical dental vision life insurance short-term disability long-term disability 401(k) match flexible spending accounts flexible work schedules employee assistance program Employee Scholar Program parental leave paid time off and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and / or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including but not limited to individual performance business unit performance and / or the companys performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability or veteran status or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act.

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Required Experience :

Unclear Seniority

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 82000 - 82000