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Document Production Supervisor Monday Friday, 6 am 3 pm OR 3 pm 12 am
Document Production Supervisor Monday Friday, 6 am 3 pm OR 3 pm 12 amWilliams Lea • Wheeling, Illinois, USA
Document Production Supervisor Monday Friday, 6 am 3 pm OR 3 pm 12 am

Document Production Supervisor Monday Friday, 6 am 3 pm OR 3 pm 12 am

Williams Lea • Wheeling, Illinois, USA
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Williams Lea is hiring fora Document Production Supervisor to work onsite at the clients Wheeling WV office Monday through Friday 6 am - 3 pm OR 3 pm - 12 am!

Salary : $53976

Benefits :

  • Various health insurance options & wellness plans (Medical Dental Vision Prescription Drug)
  • 401k Retirement Savings Plan Including Employer Match
  • Paid Time Off (PTO)
  • We are pleased to say this position provides New Years Day Memorial Day Independence Day Labor Day Thanksgiving Day and Christmas Day as time off to spend with your family.
  • Life Insurance
  • Paid Parental Leave
  • Short-term & Long-term Disability
  • Healthcare & Dependent Care Flexible Spending Accounts
  • Domestic Partner Coverage
  • Commuter Benefits
  • Legal Assistance
  • Employee Assistance Program (EAP)
  • Company Provided Parking
  • Additional Employee Perks and Discounts

Job duties

  • denotes an essential function)
  • Supervise the teams day-to-day work assignments in document production services including but not limited to document production word processing proofreading; includes supervision of projects and ad hoc requests to ensure efficient accurate completion within deadlines
  • Ensure quality service delivery through standard operating procedures alignment with account plan and achieving agreed-upon metrics and goals to ensure client satisfaction and exceptional employee performance
  • Respond to customer inquiries in a timely and professional manner; keep client and manager informed of significant and potential issues and communicate proposed solutions or processes that will avoid future or other potential issues; resolve issues escalated by the client to ensure a high level of customer satisfaction
  • Responsible for employee lifecycle including but not limited to interviewing and onboarding training planning for key roles and off-boarding management
  • Ensure team member compliance with company and client policies service level agreements (SLAs) and expected quality of work utilize corrective action when necessary
  • Enable team members to perform through setting goals and objectives identifying priorities and providing regular and consistent communication using ongoing performance feedback individual and group meetings
  • Supervise staffing and workflow volumes; use workflow management system to effectively utilize headcount based on work volumes and allocate staffing resources by shift or service line accordingly
  • Execute required administrative reports activities processes related to the people and / or production both on time and in accordance with appropriate standards of operation
  • Support manager with P&L activities; understand impact of overtime and time-off to avoid non-billable charges
  • May support materials included in monthly Client Service Review (CSR) or Quarterly Business Reviews (QBRs)
  • Have a strong knowledge of the clients businesses and the impact of our services
  • Foster cross-training and a sense of team work to optimize client service delivery
  • May train more junior staff members as needed

    • Job qualifications

  • A Bachelors degree or equivalent experience is required
  • 2 years experience supervising preferably in a legal banking or other large corporate environment preferred
  • 3 years experience in legal document production or legal word processing preferred
  • Advanced knowledge of software within MS Office with ability to create format edit charts graphs styles table of contents macros etc.
  • Strong in grammar and composition rules required for editing and proofreading
  • Use of manager self-service systems and experience with centralized HR functions preferred
  • Basic financial understanding of how day-to-day decisions impact P&L
  • Able to foster a team culture of high performance and continuous improvement that values learning and a commitment to quality with an emphasis on client satisfaction
  • Excellent client service skills with a service-minded approach toward the client
  • Able to make independent decisions that conform to business needs and policy
  • Detailed and organized; demonstrated experience prioritizing competing requests in a fast-paced environment and under tight deadlines
  • Exceptional communication skills both written and verbal
  • Must be able to interact effectively with multi-functional and diverse backgrounds
  • Must be self-motivated with positive can-do attitude
  • Able to handle sensitive and / or confidential documents and information

    • Required Experience :

    Manager

    Key Skills

    Lean Manufacturing,Continuous Improvement,Food Industry,Lean,Packaging,5S,Computer Literacy,Food Processing,Kaizen,Leadership Experience,Supervising Experience,Manufacturing

    Employment Type : Full-Time

    Experience : years

    Vacancy : 1

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