Service Advisor / Writer

We are staffing up for a record season and currently recruiting experienced

Service Advisors / Writers

to join our team!

Our revolutionary processes are all about creating a better motorcycle buying and service experience for our customers and with employees who love what they do and who will contribute to the momentum of a fast and fun environment.

ENJOY WALKING INTO YOUR DEALERSHIP & SERVICE DEPARTMENT EACH DAY!

But don’t just take our word for it, here’s what some of our top service techs at our dealerships have to say…

Volume

"#1 Volume H-D Group = plenty of traffic, hours & awesome opportunities in the Service dept!"

Appreciation

"All your hardwork and time is greatly appreciated, which can sometimes go unnoticed elsewhere. Management does a great job letting you know your effort doesn’t go unnoticed."

Atmosphere

"We have a great family vibe going on. It is a fast paced dealership with lots of opportunity. All the right resources are in place to have a successful career."

Team

"This is the best shop I have ever worked for. Competent staff, knowledgeable peers, everyone works together to achieve the common goal."

Fun environment "Positive place to work and tons of fun. I enjoy working side-by-side with all my co-workers."

Candidates must be honest, self-driven, results-oriented, with a positive outlook, and a clear focus on the highest of customer service standards.

Major Duties and Responsibilities :

Ability to work in a fast-paced environment and comfortable multi-tasking.

Interact with customers both in-store and on the phone.

Follow a structured sales process.

Have working knowledge of the Harley model families.

Be able to effectively manage open repair orders.

Proactive follow up with current and previous customers.

Maintain a high degree of customer satisfaction with the ability to handle customer complaints.

Qualifications & Job Requirements :

Motorcycle background preferred but not required.

Harley-Davidson enthusiast preferred but not required.

Motorcycle endorsement and weekend availability.

Possess sound judgment and decision-making ability.

Previous Service Advisor / Writer experience in the automotive industry a plus.

Benefits :

Aggressive Pay Plans.

Comprehensive Paid Training.

Employee Discounts.

401K with Company Match.

Medical, Dental and Vision Insurance.

Voluntary Term Life, Short and Long-Term Disability.

Accident, Critical Illness and Cancer Insurance.

Flexible Spending Account access.

Legal Shield and Identity Theft Shield.

Competitive Vacation Time.

Paul Veracka’s current family of Harley-Davidson dealerships include 9 of the top 25 volume Harley-Davidson dealerships (600+ total dealerships) in the country.

Dealerships :

Manchester Harley-Davidson (Manchester, NH) – #1 in New England

High Octane Harley-Davidson (Billerica, MA) – #1 in Massachusetts

Rockstar Harley-Davidson (Fort Myers, FL) – #1 in Florida

Motown Harley-Davidson (Taylor, MI) – #2 in the Nation

Alligator Alley Harley-Davidson (Sunrise, FL) – #1 Southeast FL

Palm Beach Harley-Davidson in (West Palm Beach, FL) #2 Southeast FL

Old Glory Harley-Davidson (Laurel, MD) -#1 in Maryland

Stars and Stripes Harley-Davidson (Langhorne, PA) – #1 in Pennsylvania

MotorCity Harley-Davidson (Farmington Hills, MI) – #2 in Michigan

Patriot Harley-Davidson (Fairfax, VA) – Newest and Fastest Growing

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