Housing Manager - South Haven Woods

Housing Manager Position

Community Name : South Haven Woods

The Housing Manager position is responsible for managing the operations, leasing activity, renewals, collections, financial reporting, supplies, and communications of the assigned senior living community, while maintaining a high level of customer service with all residents and potential customers.

Essential Functions Statement(s) :

Advises and makes recommendations through the Regional Manager regarding housing facility goals, objectives, programs, procedures, and policies.

Reviews, implements and upholds all policies in 4350.3 HUD Handbook and Manager's Administrative Procedures (M.A.P.), as well as all general UCH policies, procedures, and manuals.

Exercises judgment and decision-making authority as required, to the ultimate good of the facility and of UCH.

Leases apartments once individuals have been approved, with respect to interviews, certifications, and move-in paperwork for all new residents.

Completes certification for new residents and recertification all current residents on an annual basis or 120 days before move-in, including background check; verifications of citizenship, DOB, income, assets, medical expenses from last 12 months; and utilizing set formula to determine rate of rent.

Maintains a strong waiting list of potential applicants, communicating frequently with those currently on the list.

Collects and reconciles rent each month, deposits into bank using check scanner and internal software, prints receipts.

Manages monthly accounting process including : Office Duties; Reconciles invoices / bills from each assigned property; Codes invoices / bills according to department; Monitors paid / outstanding status; Utilizes voucher stamp and account number appropriately to process invoices for payment.

Issues all legal notices and evictions for lease violations as necessary.

Develops and manages annual operating and capital budgets for property in cooperation with the Regional Manager.

Prepares and submits HUD Special Claims and vouchers.

Prepares and submits Reserve for Replacement requests to HUD.

Prepares and submits all reports and data required by the Central Office and the Department of Housing and Urban Development, following Enterprise Income Verification (EIV) guidelines.

Coordinates with vendors / contractors as needed to resolve advanced maintenance issues or concerns.

Maintains a good working relationship with all UCH staff, vendors, and suppliers.

Maintains all offices in good order and proper organization.

Files all paperwork appropriately.

Orders all office and maintenance supplies.

Maintains open communication with Regional Manager and HUD.

Requests guidance and training from Regional Manager as needed.

Assists staff with other basic administrative and receptionist duties.

Remains available to address after-hours situations / concerns.

Attends all meetings as well as sits on various committees as required.

Completes other duties as assigned.

Follows all appropriate safety and security guidelines, procedures, and protocol for residents in the Dementia Special Care Unit.

Maintains appropriate, effective communication with residents, and with residents' family or other significant relationships.

Participates in relevant educational and training activities as appropriate.

Special Activities / Attributes :

Participates in special activities as required (i.e., safety committee; mentoring / orientation / new hires; etc).

Oversees the recruiting and management of property staff.

Supervises and maintains successful working relationships with all employees.

Reviews and implements policies set-forth in Employee Handbook and the Personnel Policy / Practice Manual.

Reviews staff Time Sheets for accuracy.

Manages payroll process and records time-off.

Timely submits forms to the HR department.

Works with Regional Manager on concerns with staff work performance, including corrective actions.