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Call Center Representative

Call Center Representative

Elle SellerMiami, FL, United States
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Job Title : Call Center Representative

Location : Miami, FL

Job Type : Full-Time

Department : Customer Service

Reports To : Call Center SupervisorJob Summary :

We are seeking a motivated and customer-focused Call Center Representative to join our team. In this role, you will be the first point of contact for customers, responsible for handling inquiries, resolving complaints, and providing product / service information with professionalism and a positive attitude. The ideal candidate is an excellent communicator with strong problem-solving skills and a passion for delivering exceptional customer service.Key Responsibilities :

  • Answer incoming calls and respond to customer emails and messages in a timely and courteous manner.
  • Provide accurate, valid, and complete information by using the right methods and tools.
  • Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
  • Identify and escalate issues to supervisors when necessary.
  • Maintain customer records by updating account information and documenting conversations.
  • Meet personal / team call handling quotas and performance targets.
  • Follow communication procedures, guidelines, and policies.
  • Stay informed about product and service updates.

Requirements :

  • High school diploma or equivalent; associate or bachelor's degree is a plus.
  • Excellent communication and interpersonal skills.
  • Strong active listening skills and a professional phone voice.
  • Ability to multi-task, set priorities, and manage time effectively.
  • Basic computer skills and familiarity with CRM systems and practices.
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    Call Center Representative • Miami, FL, United States