Supervisor : Consumer Credit

Consumer Credit Supervisor

Location(s) : Dallas, TX (Onsite / Hybrid) or Las Vegas, NV (Remote)

Job Schedule : Work hours M to F 8 hrs shift between 7 am to 11 pm CT with flexibility to work on weekends on rotation

Education Requirement : Bachelor's degree

Sponsorship : no

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We are currently looking for a Consumer Credit Supervisor to join our team in Dallas, TX (Onsite / Hybrid) or Las Vegas, NV (Remote) or anywhere in US (Remote).

Work hours will be Monday to Friday 8 hrs / day shift scheduled between 7 am to 11 pm CT with flexibility to work on weekends on rotation required. Residents of Dallas and commutable distance to Dallas should be open to work 5 days in office.

Job Description Summary

Interacts with dealers to render credit decisions on complex credit issues escalated by Credit Analysts or initiated by dealers; negotiates tiers / term and reviews deal structure with dealers. Reviews reports to monitor regional productivity, dealer portfolio and performance and Analyst performance. Performs deal reviews of decisioned credit applications and call quality monitoring. Conducts coaching sessions and provides guidance and direction to Analysts. Communicates with Field Service Managers and cross-functionally as needed. Develops and maintains a positive business relationship with the dealers, providing customer service and support.

A Day in the Life

• Interacts with the dealer to render credit decisions on complex credit issues referred by the Analyst or initiated by the dealers. Acts within pre-established Supervisor Credit Authority Level.
• Review dealer portfolio performance reports to monitor dealer performance and regional purchase policy in order to identify trends and opportunity areas. Review and monitor productivity reports of the region and ensure compliance with performance standards for servicing turn-times.
• Conducts deal reviews and call quality monitoring of the Credit Analyst's I, II and Senior levels to ensure decisions being made and purchase policy is in alignment of organizational goals and objectives.
• Conduct one-on-one coaching sessions with Credit Analyst I, II and Senior level to provide performance feedback and review of decisions.
• Oversight and monitoring of the workflow including staffing levels, queue progress, call statistics and availability. Makes suggestions to adjust work procedures as needed for maximum efficiency.
• Write and conduct annual performance reviews. Conduct training both new-hire and on-going training and development of the Analysts.
• Coordinates with the Field Sales team to promote and maintain positive relations with the dealer base. Builds and maintains dealer relationships by providing excellent customer service.
• As necessary, performs other related duties of which the above are representative.

Who We're Looking for

Required : Job Knowledge and Skill : Extensive knowledge of credit analysis. Thorough knowledge of the automotive dealer business. Strong analytical, problem solving, written and verbal skills. Excellent customer service, interpersonal, conflict resolution, and negotiation skills. Experience : A minimum of five years credit lending experience required, with 3 years of secured credit buying experience preferably in automotive finance will be beneficial. Demonstrated performance with increasing responsibility including team leader / oversight of a team in a leadership position. Supervisory Experience : One to two years in a work leader role coordinating the work of other employees or contractors. This includes training new employees, assigning work, and checking the timeliness and quality of work. May have provided input into performance reviews. Education : Bachelor's degree in Finance or degree in related field required. Computer Skills : Computer use to look up data or information, to generate / print standard reports or spreadsheets developed by others, or to use computer programs developed by others.

What You'll Look Forward to at Nissan

Career Growth and Continuous Learning Opportunities : Benefit from diverse career paths, cross-departmental moves, and innovative learning platforms. Enhance your skills through seminars, leadership training, and tuition reimbursement programs, all while playing a vital role in shaping the future of transportation. From day one, you'll have the support to tackle challenges and contribute to impactful solutions across our organization.

Rewards : Be supported with a Comprehensive Benefits Package, including medical, mental health, parental leave, retirement savings & unique Nissan perks, including discounts on lease vehicles as part of our Employee Lease Program and a Vehicle Purchase Program (VPP).

Nissan is committed to a drug-free workplace. All employment is contingent upon the successful completion of drug and background screenings in accordance with Nissan policies and in compliance with federal, state, and local laws, including the California Fair Chance Act and the Los Angeles County Fair Chance Ordinance. Nissan will consider qualified candidates with arrest or conviction records for employment in a manner consistent with these laws.

It is Nissan's policy to provide equal employment opportunity (EEO) to all persons regardless of race, gender, military status, disability, or any other status protected by law. Candidates for this position must be legally authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire; Nissan uses E-Verify to validate employment eligibility.

People are our most valuable assets, and diversity and inclusion are the key to maximizing the power of each individual member of our team. When everyone belongs, the power of NISSAN is undeniable. Our Corporate Diversity Initiative aims to improve business results by ensuring that our workplace and core businesses meet the unique needs of our employees and customer base.

Nissan is committed to creating a culture where everyone belongs and employees, customers, and partners feel respected, valued, and heard. We have over 10 Business Synergy Teams (BSTs) across the U.S. and Canada that connect employees with shared characteristics or interests build allies, and foster a company culture where all employees feel supported and included.

Nissan also values inclusion in all areas of our business as we strive to mirror the diversity of our customer base and the communities where we do business. We are committed to procuring innovative goods and services, retailing our products and communicating from a diverse perspective which will help us continue to offer our customers competitively designed, market-driven products.

Join us as we carry our commitment to diversity and inclusion into the future.