Receptionist

Job Description

Job Description

Role Summary :

The receptionist at a dealership serves as the first point of contact for customers, whether in person or over the phone. This role is responsible for creating a welcoming atmosphere, managing front desk operations, directing inquiries to the right departments, and performing basic administrative tasks.

Key Duties and Responsibilities Customer Service :

Greet all customers and visitors in a friendly, professional manner

Answer customer inquiries or direct them to the appropriate department (sales, service, parts, finance, etc.)

Ensure the waiting area and reception space is clean, organized, and welcoming

Offer refreshments or assistance while customers wait

Phone Handling :

Answer and route incoming phone calls using a multi-line system

Take detailed messages when necessary and deliver them promptly

Schedule appointments or follow-ups for the sales or service team

Administrative Support :

Maintain front desk operations, including handling mail and deliveries

Assist with data entry, filing, and updating customer records

Prepare basic documentation (e.g., customer welcome packets, appointment reminders)

Manage showroom and service appointment calendars

System & Record Management :

Use dealership management software (e.g., CDK, Reynolds & Reynolds) to look up or enter information

Keep logs of customer visits, phone inquiries, and showroom traffic if needed

Coordination :

Communicate effectively with salespeople, service advisors, and managers to ensure smooth customer flow

Support event coordination or promotional materials when required (e.g., sales events, test drives)

Required Skills and Qualifications

Strong verbal and written communication skills

Professional appearance and demeanor

Ability to multitask in a fast-paced environment

Basic computer literacy (MS Office, email, DMS software)

Organizational and time-management skills

Previous receptionist or customer-facing experience (preferred)