Talent.com
Associate Team Leader
Associate Team LeaderH&R Block • Rochester, NY, US
Associate Team Leader

Associate Team Leader

H&R Block • Rochester, NY, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
  • serp_jobs.job_card.part_time
job_description.job_card.job_description

Associate Team Leader

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.

At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

A Typical Day...

Joining us as an Associate Team Leader, youll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. Youll begin working a flexible part-time schedule in late fall as you ramp up for the busy tax season and transition to a full-time schedule from January through April.

It Would Be Even Better If You Also Had...

  • Experience supervising or managing people
  • History of delivering outstanding customer experiences

What You'll Bring To The Team...

  • Support the Multi-Unit Team Leader, serving as an onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
  • Execute and hold all tax office associates accountable to the client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Lead daily huddles and communicate essential information to office associates
  • Your Expertise

  • Prior experience working in customer service or similar role
  • Strong organizational skills and ability to plan and manage day-to-day office operations
  • Customer-centric mindset and strong communication skills
  • Computer proficient with the ability to use MS Office
  • Demonstrated ability to work independently with minimal supervision
  • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
  • High school diploma / equivalent or higher
  • Why Work For Us

    At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs.

  • Employee Assistance Program with Health Advocate.
  • Wellbeing program , BetterYou, to help you build healthy habits.
  • Neurodiversity and caregiver support available to you and your family.
  • Various discounts on everyday items and services.
  • Benefits with additional eligibility requirements : Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan.
  • The community you will join :

    At H&R Block we remain committed to building a Connected Culture one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.

    You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other.

    H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

    If youre looking to make an impact, H&R Block is the place for you.

    Pay Range Information

    The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and / or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.

    Pay Range

    $15.50 - $29.00 / Hr.

    Sponsored Job #29506

    serp_jobs.job_alerts.create_a_job

    Associate Team Leader • Rochester, NY, US

    Job_description.internal_linking.related_jobs
    Team Member

    Team Member

    Tractor Supply • Rochester, NY, US
    serp_jobs.job_card.full_time
    The Team Member is responsible for interacting with customers and team members, supporting selling initiatives and performing assigned tasks, while delivering a Legendary Customer Experience.Do you...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Associate Manager, Membership Acquisition

    Associate Manager, Membership Acquisition

    NeuGroup • Rochester, NY, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Established in 1994, NeuGroup is the premier membership organization for treasury and finance professionals at the world’s most iconic multinational corporations. We create opportunities for our mem...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days
    Manager In Training

    Manager In Training

    AutoZone • Greece, NY, US
    serp_jobs.job_card.full_time
    AutoZone’s Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Ple...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Team Leader

    Team Leader

    Tractor Supply • Rochester, NY, US
    serp_jobs.job_card.full_time
    The Team Leader is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by delivering a Legendary Customer ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Retail Sales Associate

    Retail Sales Associate

    Verizon • Greece, NY, United States
    serp_jobs.job_card.full_time +1
    A place to share your ideas freely - even if they're daring or different.Where the true you can learn, grow, and thrive.At Verizon, we power and empower how people live, work and play by connecting...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Team Lead

    Team Lead

    GO Car Wash • Rochester, NY, US
    serp_jobs.job_card.full_time
    GO Car Wash is one of the fastest growing car wash operators in the United States, with locations in multiple states from coast to coast. At GO Car Wash, we're committed to providing an engaging, re...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Retail Sales Associate, Key Holder

    Retail Sales Associate, Key Holder

    DXL Group • Rochester, NY, United States
    serp_jobs.job_card.full_time
    DXL Group, the largest specialty retailer of men's Big + Tall apparel, is looking for a Retail Sales Associate, Key Holder who is committed to building long term relationships with our guests by pr...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Associate Chief CRNA

    Associate Chief CRNA

    University of Rochester • Rochester, NY, United States
    serp_jobs.job_card.full_time
    As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better.Embedded in that ideal are the values we share : equity, leadership, integrity, openness, respect...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Checkout Team Associate

    Checkout Team Associate

    Walmart • Rochester, NY, US
    serp_jobs.job_card.full_time +1
    WM Supercenter #3280 1490 Hudson Ave Rochester, NY 14621-1701.Shift may start between 4 : 00am - 7 : 00am.Shift may start between 7 : 00am - 9 : 00am. Front end checkout associates run our registers.They sm...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Front End Service Team Associate

    Front End Service Team Associate

    Sam's Club • Rochester, NY, US
    serp_jobs.job_card.full_time +1
    Front End Service Team Associate.WM Supercenter #3280 1490 Hudson Ave Rochester, NY 14621-1701 CP-3280-9025.Shift may start between 8 : 00am - 11 : 00am Shift may start between 1 : 00pm - 4 : 00pm.Front En...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Team Lead

    Team Lead

    TradeJobsWorkforce • 14606 Rochester, NY, US
    serp_jobs.job_card.full_time +1
    We believe that taking care of our guests begins with taking care of our crew, and we try to do an amazing job with both. No insane hours, no crazy demands; just great food, great people and a great...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Call Center Customer Service Representative

    Call Center Customer Service Representative

    Staffmark Group • Geneseo, NY, United States
    serp_jobs.job_card.permanent
    Put Your People Skills to Work (Literally).Love talking, helping people, and keeping the energy high? This entry-level Customer Service role is your opportunity to get hired immediately and start e...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Independent Parcel Delivery Associate (HILTON)

    Independent Parcel Delivery Associate (HILTON)

    United Parcel Service • Hilton, NY, US
    serp_jobs.job_card.part_time +1
    Deliver from the comfort of your own vehicle! As a seasonal support driver (SSD), youll deliver packages to communities and businesses from your personal vehicle. This is a friendly, physically acti...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Side Hustle Project Lead

    Side Hustle Project Lead

    Finance Buzz • Geneseo, New York, US
    serp_jobs.job_card.full_time +1
    We’re offering a role for someone who wants to lead their own side-income project in their spare time.You’ll explore various proven side hustles, select the ones that fit your lifestyle, and run th...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    LPN - Long Term Care

    LPN - Long Term Care

    Aequor Inc • Sonyea, NY, United States
    serp_jobs.job_card.full_time
    serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Shift Leader

    Shift Leader

    Taco Bell • DANSVILLE, NY, US
    serp_jobs.job_card.full_time
    As a Shift Lead, you'll be the driving force behind our team, leading shifts with energy and passion to meet Taco Bell's high standards. You'll take charge, resolving customer concerns and ensuring ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    Cafe Associate (Irondequoit Campus) - Per Diem

    Cafe Associate (Irondequoit Campus) - Per Diem

    St. Ann's Community • Rochester, NY, United States
    serp_jobs.job_card.full_time
    Cafe Associate (Irondequoit Campus) - Per Diem.Most Important People on Earth.We reward hard working, caring professionals with competitive pay, great benefits and career growth opportunities.Ann's...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Team Lead

    Team Lead

    Premium Retail Services • Rochester, NY, US
    serp_jobs.job_card.full_time
    CROSSMARK is seeking an energetic, reliable individual who enjoys working in a fast-paced environment.As part of our family, you'll support our reputable, well-known client as a Team Lead.We will g...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted