Chief Design Officer

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We seek innovative thinkers who believe in the power of data to drive meaningful change. At Informatica, we welcome adventurous minds eager to tackle the world's most complex challenges. Our employees are empowered to push their bold ideas forward, and we are united by a shared passion for using data to do the extraordinary for each other and the world.

Chief Design Officer - Redwood City, California (Onsite- 3 days a week)

As the Chief Design Officer , you'll drive the overall user experience across the Informatica Portfolio. You will be responsible for the user experience design vision, strategy, and implementation of the Informatica suite of Data Management and GenAI products that are used by Enterprises across the globe. You will lead a global team of world class designers, researchers and architects with a successful track record of defining elegant product solutions. In the Chief Design Officer role, you must be able to work and adapt in a fluid, fast-paced environment.

You will report directly to the Chief Product Officer.

Your Role Responsibilities? Here's What You'll Do

Strategic Vision & Leadership : Advocate for customer obsession by embedding it into every facet of design and business strategies, focusing on understanding and solving real customer problems.

• Develop a comprehensive design vision shaped by design thinking principles, emphasizing empathy, ideation, prototyping, and testing.
• Foster a culture of innovation and customer-centered design thinking, leveraging insights to inform strategic decisions and promote total customer satisfaction.
• Customer-Centric Product & Digital Design :
• Lead the creation of intuitive and impactful design solutions rooted in design thinking methodologies, ensuring seamless, enjoyable, and efficient user experiences.
• Collaborate with multidisciplinary teams to deeply understand customer needs at all product lifecycle stages, from conception through post-launch.
• Develop and implement UX / UI strategies that prioritize holistic, end-to-end customer journeys and enhance usability, accessibility, and personalization.
• Experience making key contributions to innovative, successful products and strong understanding of AI technologies.
• Brand & Experience Management : Maintain a cohesive, customer-oriented brand identity across all interactions and platforms, ensuring it resonates with and exceeds customer expectations.
• Use customer feedback and insights to guide visual and verbal branding efforts, ensuring they build trust and loyalty.
• Oversee every aspect of the customer touchpoints to ensure they contribute to a cohesive and positive customer journey experience.
• Team Leadership & Development : Lead, and mentor a high-performing, multidisciplinary design team committed to innovation, utilizing design thinking to tackle complex customer challenges.
• Promote a customer obsession, creativity, and collaboration culture, where every team member feels empowered to contribute to customer-first solutions.
• Encourage cross-functional collaboration that leverages diverse insights and fosters continuous learning and improvement.
• Operational Design Management : Establish workflows and systems that enable rapid, customer-driven design innovations while meeting timelines and budget constraints.
• Prioritize resources towards initiatives that significantly enhance the customer journey, focusing on improvements that add value at every touchpoint.
• Continuously evaluate and adopt design tools and methodologies that align operations with customer needs and business goals.
• Stakeholder Collaboration : Act as the voice of the customer in leadership meetings, ensuring all strategies and initiatives align with customer-first and design thinking principles.
• Collaborate with other departments to consistently apply customer-focused design principles across all organizational activities.
• Drive strategic initiatives that enhance the end-to-end customer journey, emphasizing customer satisfaction and experience metrics.

What Does Success Look Like?

What We'd Like to See

Role Essentials

Perks & Benefits

Our DATA values are our north star and we are passionate about building and delivering solutions that accelerate data innovations. At Informatica, our employees are our greatest competitive advantage. So, if your experience aligns but doesn't exactly match every qualification, apply anyway. You may be exactly who we need to fuel our future with innovative ideas and a thriving culture.

Informatica (NYSE : INFA), a leader in enterprise AI-powered cloud data management, brings data and AI to life by empowering businesses to realize the transformative power of their most critical assets. We pioneered the Informatica Intelligent Data Management Cloud that manages data across any multi-cloud, hybrid system, democratizing data to advance business strategies. Customers in approximately 100 countries and more than 80 of the Fortune 100 rely on Informatica. www.informatica.com . Connect with LinkedIn , X , and Facebook . Informatica. Where data and AI come to life.